Riviera Palm Springs

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2890 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Resort needs updating. Photos on site of rooms definitely not what rooms in building 4 Or 5 look like.

    Reviewed by ron2069d(Chicago, Illinois) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The photos of this resort don’t tell the hole picture. The hallways in building 4 and 5 smell. The wallpaper is torn off the walls and the carpet is held down by tape. The room smells musty, bathroom door handles were broken off, the bathtub had rust and a bug crawling in it. With the rate I paid for my room I could have stayed downtown Palm Springs at a Hyatt for a little more money. Also it is no or longer affiliated with Marriott any more ! I can see why!!! Would never stay here again. It was listed as a hotel recommended by the Sand storm lacrosse tournament so I Wil definitely contact them to let them know of this experience. One of our teammates hated it so much they checked out a day earlier and moved to another hotel ! I should have too! Stay away!! Attached are photos of the tape on carpet hallways with ripped down wall paper and the. Riled down bathroom door !

    Good Value, Great Location

    Reviewed by BillTexas2014(Houston) on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a mid-century modern hotel that was renovated. It is in good condition but not not first rate condition. It is clean, but there were little problems like water dripping in the faucet, and only one waste basket. So dont expect a five star experience. Having said that the pool area is large and first rate, the food at the restaurant is very good, the location is perfect near down town Palm Springs. The staff is very friendly and helpful. The prices are reasonable.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Not four stars yet but they are trying :)

    Reviewed by MeMeMe1000(Lexington, Kentucky) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I booked this resort through Trivago. After booking I called the resort and spoke to Danielle. She confirmed the reservation, confirmed payment in full and that payment included resort fees as there was an option to prepay for those. When we arrived at the resort the lady who checked us in was very nice. She did state she had upgraded us to a king suite which I thought was odd as I had booked a king and had confirmed that when I called. We arrived early and presumed we would have to wait for our room. Our room was ready upon early arrival. The property is undergoing renovations. I was not aware of this until we arrive. We checked into our room and just dropped our bags as we were hungry and had been traveling since 1am. We ate at the resort restaurant. Our service was great and the food was good. We returned to the room and the room smelled awful, like sewage. We went to the store for supplies. The room wasn’t very clean. I always clean before we unpack. When we returned the smell was still in the room. I cleaned and sprayed air freshener hoping the smell was due to construction and we could remedy the issue ourselves. We left again. We returned late and the smell was still there. We still hadn’t unpacked. We went to the front desk. The man who helped us was very nice. He gave us a key to another room. We checked out that room and the bed was broken. So, we went back and a different man helped us. He said he would send engineering to our room. They sent a cleaning lady. Engineering/cleaning lady doesn’t matter; whatever she sprayed helped. Plus, we found if we kept the bathroom door closed that helped. The room floorplan is really nice. Once they renovate the rooms should be nice. The room we had was a king bed with a couch, tv, frig, desk, patio, etc. The bathroom was nice because it was larger than most resort bathrooms, had a double sink and the commode and shower was in a separate room of the bathroom. When I booked the reservations, I thought the room had its own private hot tub spa outside on the patio. Ours did not. The sheets were in poor shape. They were stained and torn. We had a hard time getting cleaning staff to clean our room. We didn’t spend much time in our room. We got up early, 5am, and would not return to late in the day. When we returned the cleaning staff had not cleaned and was gone for the day. Not sure why they skipped us. As I stated they are doing construction. My husband could not sleep. He found the bed uncomfortable and the construction kept him up. The cleaners may go home early but the construction workers work all night. I am a sound sleeper and I slept just fine . The grounds and pool area were nice. I was out early in the spa one morning. One of the crewmembers did startle me. He was dressed all in black, no resort logo or name tag, never spoke or smiled or anything, he came toward me while it was still dark and I was in the hot tub alone. I realized he was cleaning the skimmer and pool area but for a moment I was little uncomfortable. We did not know until we arrived the Resort Spa facility was closed. We came to do hiking and was hoping to book massages, pedicure etc. while we were there. When I booked this vacation, I was looking for a resort that had a spa, hot tub and was smoke free. After a few days about three hundred navy shipmen out of San Diego and their families checked in. At this point the quite resort was quickly transformed into a nightmare. The halls were filled with screaming kids. Drunk, belligerent, hostile shipman. People smoking. It was awful. We spoke with Danielle as we checked out early. We had prepaid and wanted a refund. Danielle agreed. It did take about a month to get a refund. Danielle was great to work with. The delay with the refund was due to me booking with a third party (Trivago). I do feel Danielle went above and beyond to help. This was not the right resort for us. Maybe it will work for you.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Service

    Service-5

    Above and beyond!

    Reviewed by Christiane W() on Jan 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The reception staff went above and beyond to make sure we had a great stay. The Hotel is clean, the rooms are spacious and it is quiet at night. The on site restaurants are delicious and service is wonderful. As a guest you feel well taken care of. We will be back soon.

    How Dare Marriott Call this a Marriott Hotel

    Reviewed by WorldTravelerAsia(Los Angeles, California) on Dec 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I'm sorry Marriott, but how dare you put your name on this hotel. I had a room in building 4 that was one of the one of the worst motel rooms you can imagine that probably hadn't had a makeover in fifteen + years, or so it seemed.. There are a LOT of wonderful and magical hotels in Palm Springs---bigger than this, smaller than this--but if you're looking for a nice wonderful weekend or vacation in Palm Springs, don't come here and stay at the room like I had. I'm attaching a photo of the hallway to give you a sense of how the website photos don't match the magic of Building 4 where my room was. I understand why this hotel undersells price wise other Marriott Hotels in the Palm Springs area including the motels. What this hotel needs is someone to come and spend a nice chunk of change and redo rooms like mine. In the meantime, Marriott should be ashamed to be associated with a hotel that has rooms like this. I would never come back here again until I heard that they weren't going to put guests in old beat up rooms like I had with hallways that had filthy carpets. On the positive side, the check in man was very nice. Rarely do I give one stars but if this claims to be a Marriott Hotel then I have to point out the disappointment you might feel upon checking in and experiencing your room.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-3