Best Western PLUS Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 79 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    This

    Reviewed by Sam D() on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Staff was very nice and helpful and professional. However this property is in desperate need of a remodel. Carpets throughout property and in rooms smelled so! Bad. Stained and smelled like urine. Provided 2 towels and no bath mall. Toilet is so old and kept breaking. Small rooms and loud highway noise.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-4

    Value

    Value-2

    Staff is the best

    Reviewed by Gailzi266() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alesha, the young lady working overnight, was very accommodating. I checked in around 1 am and she got in me very quickly. The hotel room itself left a little to be desired. Carpets were very stained, tub would not drain, pillows were tiny. Alesha was happy to get me some more pillows which was very appreciated. Breakfast was a little sad but the woman working the breakfast was very sweet, can't remember her name unfortunately.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-5

    Value

    Value-3

    Comfortable Stay and AMAZING STAFF

    Reviewed by Rtorrio(Mesa, Arizona) on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    To the Team of Best Western Staff, Management Team & Ownership: Commend yourself for the professionalism, in detail information provided about the stay at Best Western Plus. In the busy schedule checking in late the last thing you want is a bad experience. At Best Western Plus it’s a in and out check in check out, the staff remembers your name, and the staff makes you feel at Home. The cleanliness of the Hotel environment starts from the parking lot, to the lobby, to your room it is pristine! All around this location is rated to the highest levels for all the right reasons. The staff is a well oiled machine. I Highly recommend this location when you feel miles away from home the staff make you feel like you are home.

    Best Hotel in Town

    Reviewed by RATjr74(Mesa, Arizona) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wanna thank the staff at this hotel. I stayed a week over here, and will stay over here again. From check in to check out, the whole staff really mad my stay comfortable. The room had the best comfort and cleanliness, which they take very serious. The pool was cleaned by the owner everyday. About the owner, he really takes pride in his motel, seen him picking up, working on projects and helping people to there cars. They had breakfast which was totally unexpected. Everything in motel smelled so fresh. Even the guest were so friendly, when I took smoke breaks outside felt like I was back home cause they all talked to me so friendly and I exchanged numbers with some. Seen some guest picking up garbage to give a hand to Best Western. That’s how much the staff was appreciated. I already wanna go back cause they really do make you feel like your at home. Thank you staff of best western plus. I will refer everyone I know to you guys. Sorry so long but I had to get everyone! Richard Torrio

    The most amazing place

    Reviewed by 33cynd(Mesa, Arizona) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well where should I start the outside is always kept neat clean and maintained it was very quiet which I enjoyed the most the staff was kind and very welcoming the night attendant (Rob)always was on point very kind hearted as well as helpful he always put a smile on my face this is the first motel that I have stayed at that I can say I felt welcomed ,taken care of,safe,so if your looking for a place to relax and unwind and spend some family time together this is the place