JW Marriott Camelback Inn Scottsdale Resort & Spa

I had booked with another hotel to attend a conference in Phoenix, but was disappointed to discover the pool was under construction in 105 degree weather. I found an available room at JW Marriott Scottsdale for one night online and booked it. When I arrived, I asked the front desk if I could extend my reservation to 2 nights, which they were able to do so at the same online rate I had booked! The "rooms" feel like private villas, and they shuttle you around in golf carts since the property is so expansive. Service at the pool and the restaurant was very timely and friendly. You can also hike up Mummy Mountain from the edge of the property, or ride bikes they provide to hike up Camelback Mountain. I can't wait to visit this property again in the future!

This resort is so comfortable and relaxing that I can’t wait to visit again. We enjoyed one whole day at the spa and I would definitely recommend even if you don’t get a spa treatment. I did get a body wrap and it was worth the cost. The pools were amazing, the room was very comfortable and safe and it was located fairly near most things. Highly recommend!

Shoulder season, price was right and I needed one more night to get to platinum with Bonvoy...it was just a one night staycation but totally worth it. The casitas are awesome, the R Bar is awesome and Rita's Mexican is awesome. So I guess what I'm saying is if you get the chance go, it's totally worth it.

We've been going here for over 35 years. I'm sure Mr. Marriott has no idea how things have changed. No turn-down service the first night (BTW, you used to get a cookie on your pillow, now - nothing). Not a big deal, but our t.p. was never changed until we had to do it ourselves. The new floors mean that you hear everything in every room around you at all hours. The bar, Rita's, is incredibly poorly laid out. There is a long "community" table which probably seats 20 people - but who wants that? And the chairs at the tables have such short backs that they're incredibly uncomfortable. Even the landscaping, which used to be spectacular, is now just ok. And this may sound petty, but as elite members we were disappointed not to get upgraded and they no longer waive the ridiculous resort fee. Also, I was never able to make an out-going call from our room. I kept getting "you are not able to make this call; please contact your system administrator" And no one could figure it out! On the plus side, the spa is still wonderful (although very, very expensive). And Tanya, our server in Rita's bar, was great.

What I relate here will happen to you in one form or another if you stay at this place. Two years ago it was one of my top 5 favorite hotels. Staying a week ago, it moved to the bottom. As other reviewers have noted, you are often not told the truth by staff. And you often will not get what you are promised. Here are some specifics: 1. The internet frequenlty does not work. The hotel sent a technician to my room to "fix it," who played with my tablet, and was honest enough to say that several guests had the same problem and could not connect to the internet. He said his supervisor would come to the room soon. No one else ever appeared. I HAD NO INTERNET FOR 4 DAYS. This can happen to you. The hotel staff acts like they don't speak English when you complain about this. 2. During the 4 day stay, it usually took between 5 to 10 minutes for anyone to answer the phone. This is due to their not having enough staff. It also discourages you from making a request, which costs them money, and is the main reason they don't answer the phone. 3. Related to #2 above, I got turn down service the first night, but not the second. Two years ago it was automatic. When I finally got someone on the phone, they said, "Oh, you have to request it every night." Great, so to get it, I have to wait on hold for 5 to 10 minutes, and then ask for it. They won on this. I just didn't ask for it from then on rather than wait on hold every day. And that accomplished their objective of being chinsey with the guest. 4. There is almost constant construction all over. This is noisy and starts at 8 a.m. When I noticed this, I called the front desk and said, "If there will be construction in my building please move me." They said, "Oh no, none there during your stay." That was a lie. There was, but by the time it happened again, I didn't move as I couldn't believe anything they said. If they moved me, it could well be to some place that also had construction. The stairs to my room were in disrepair the entire stay, photo attached. A good property would fix that in one day. You might think this would not happen to you if you stay, but it is the kind of thing that will in some form considering management. 5. Due to construction, 70% of the area outside by the bar and restaurant was blocked off and guests were not allowed to go anywhere near it. Had I know that I would have stayed elsewhere. That was one of my favorite parts of the hotel and a wonderful place to have a drink at night. I wouldn't believe anyone from this hotel as to when that will be back to normal. 6. The hotel used to have a great picture of President Eisenhower in the lobby and have a Southwest style. They removed that picture, a favorite of mine, and have redone all the rooms so the hotel rooms now look like a W in New York City or Cleveland. All the charm is gone. 7. On Saturday at the main pool, they played very loud awful rap type music, with lines like, "Get away from me you honkey pig." How charming for what used to be the hotel of the sophisticated. Your only pool escape is the spa pool for which they charge an extra $35 per person. Therefore, if you plan to stay here, in addition to the huge taxes, add to your room rate the $35 resort fee and $35 per day to have some peace at the spa pool. 8. I was able to figure out, and I could tell from body language of a staff member, that this hotel wants only the high paying conventions, such as Google or Apple Computer. They will put up with the hotel internet not working because they have their own secure system. The hotel does not want an individual like me, or a Rockefeller, or anyone who is polite and considerate. Individuals should just stay somewhere else. 9. I am a Platinum level. They don't care. They don't care about any elite level. I could give specifics, but this is long enough already. The one plus I would give them is maid service was rather good and some employees were good. I asked around and Boulders hotel was suggested. Very sad to write this. I used to think often of going back here and relaxing. Now, I doubt I will ever return. Such a shame. The property has great history, but its all gone.