Hyatt Regency Scottsdale Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3972 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great stay

    Reviewed by Kathryn_Young(Berkley, Michigan) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great stay for our kids! Staff was very helpful and kind. We would have liked to have a microwave in our room and the rooms are a little small for the amount. We would definitely come back again and would recommend this location.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Mostly good

    Reviewed by julieA5734NW() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were excited to stay and get out of the snow and they had a resort that was teenage friendly and open pools with service. We were lucky to enough to get a early check in and get out to the pool as soon as we arrived. Hotel is dated needs a remodel outdoor pool area could use a remodel as well a tarp covering broken tiles plants dying and four of the spouts of water coming into we’re Not working. Our room was very clean our towels were refreshed every day and garbage was taken out. Pool service was great with fun employees. All employees were very personable and helpful. This is a non-smoking property and one night we had a cigarette smoker next to us that was coming under the Adjoining room.. Then we got a cigar smoker on a balcony around us and couldn’t open our slider as our whole room filled with cigarette smoke and cigar smoke. We called the front desk and got a very bitchy male. He told us it was the fire pits that they just shut off. I asked if Security could come to our room to smell how bad it was and to find the cigar smoker this gentleman argued my husband even took the phone and he was just as rude to my husband. He did not fit the role of every other employee we encountered. Other than that we had a great stay but for the price I would expect a little more of a updated Hotel. They have six adult bikes and two kid bikes you can take out complementary of the hotel. We took advantage of that one day and rode on a scenic route to old town Scottsdale.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Nice Pool, But Walls Are Paper Thin

    Reviewed by tomabt() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and I escaped Texas during the rare winter storm for Scottsdale. We had a basic King room on the first floor which was nice. However, the bed's springs creaked every time we got into bed which was a little annoying. Also, there was a young family in the adjoining room next to us (which is fine, it's a family resort so we expect young families all around) but we could hear everything they said the entire trip. Their infant was also having a bad time, so we were woken up by crying at night and in the early morning. I couldn't tell if the door on their side of the room was open, but we were able to hear everything that went on in that room, even the couple's arguments! It would have been nice to sleep in but we were woken up at 6:30 AM every morning to their loud TV, loud conversations, infant crying, etc. We could also hear EVERYTHING from the hallways. Even footsteps. The pool was nice, though. Drinks were pretty expensive but weren't anything special. Food options at the pool were also sub-par, though their ceviche was delicious. Probably a better resort for young family's than couples but I love Hyatt properties and options were running low since we booked one day in advance.

    Individual ratings:

    Service

    Service-4

    Value

    Value-2

    Not great, especially for the money.

    Reviewed by UsernameTomD() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    No hot tub in the adult pool area. Exterior is drab, dated, and cold. Basically a hotel room. Resort amenities very limited. Not trying to complain but at this price, we expected much more of a resort feeling not just a hotel chain. Sorry to say I would not stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-1

    This place has gone downhill

    Reviewed by kfitz102021(Omaha, Nebraska) on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have stayed here in the past and have always loved it. This was one of the worst experiences. We arrived 2 hours before check in. Front desk told us our room was not ready but we could “upgrade” to a better room for $50 a night. With two kid in tow and excited to swim, we excepted the offer. We asked at if our triple A was accepted and they said it had to be done ahead of time. I pre requested a courtyard ground room and our “upgraded” room was by a little pond, one room away from a parking lot! The room that we paid extra for had a couch in it with the bottom of it coming out and fabric ripped. The beds duvets were covered by one sheet on the bottom and another sheet on the top. It was ridiculous for paying almost 600 dollars a night! The same cheesy doritos chip sat in the same spot in the hall for the two days while there. When I called a week ahead to see what the pool was heated to they told me 80-83. When we got there the employee told me it was anywhere from 76-80. The pool was cold. My kids only swam that one day when we got there. And on top of all of this you guys have the best area of chairs blocked off for an extra charge of ten dollars! That has never been like that before. I will never be coming back to your establishment. Same menu for two days is a bit redundant. Lobby bar doesn’t open until 5pm. I layed awake at night thinking how bad I had been ripped off.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1