Buenaventura Grand Hotel and Great Moments

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 3845 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Third time here

    Reviewed by M C(Denton, Texas) on Jul 03, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The rooms are renovated now and the service is very good. Keep in mind we felt like we were two of about 50 people at the hotel. All service was good, the bar, the restaurant and poolside. Bottom line, everyone was very accommodating and happy they had guests. We were also very happy to be there. Many COVID-19 precautions throughout the hotel. Lots of hand sanitizer and hotel staff requesting you apply. Overall great place. We will go back again when things get back to fully open in Puerta Vallarta.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Not what we paid for

    Reviewed by tan-boy56(Saskatoon) on Apr 14, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We went as a group of 8 we all but one couple paid for Deluxe Ocean View room. We ended up with rooms facing the overhead bar with no balcony. Not what we paid for. One couple ended up with a back alley facing room. Not what they paid for. These rooms are a extra $100.00 a person. When we complained they said no changes available. We booked through a travel agent but was no help. The food at the buffet was not like it usually is. To much fish. The ala carte was great thou This hotel has changed and I have been there 7 times over the years and loved it. I am usually not a complainer but this was most of the groups first time and I feel the hotel let them down. So I will not recommend this resort anymore SORRY

    Another great trip "home'.

    Reviewed by CDNEVILWOMAN(Wasaga Beach, Canada) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed at this resort several times and it just keeps getting better. Many improvements. I will definately be back. I travel with a scooter and have mobility issues - staff was very helpful and accomodating if needed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    15 Times Back

    Reviewed by NortherManitoba(Winnipeg, Canada) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been back to this resort 15 times and God willing, will be back next February for #16..over the years there have been many changes, some for the better, most definitely but the privilege club only within last 3-4 years, which is good for the hotel but not the repeat customers who don't belong to this club. The service is most definitely beyond awesome..Eduardo, Gustavo, Isidro, Fausto, Pedro always smiling, Faustino, and Omar..dining staff Herman, Angel, Francisco, and Daliya the best. This year we noticed the changes, our room was newly renovated and we did not have any complaints..was always cleaned perfectly by Elena, who was always greeting us with a smile. Our fridge was always well stocked daily. The entertainment in the lobby is appreciated and well received. Front desk personnel were always willing to assist. Very small detail, the ladies washroom near the pool bar needs more timely attention. Food and location are awesome. thru the years a number of staff have left and are sorely missed..this year more than one staff shared how the new Manager, Ceasar, is well respected and also a pleasure to work with. We agree. I have read on the other reviews the naysayers complain about the smokers, my opinion is find another resort if that's a complaint..smokers are outside not inside.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing

    Reviewed by nataliebrittner(Regina, Canada) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best location. Beach is rocky. But we dont mind. Staff is awesome. Food is fantastic. Definitely coming back. Upgraded our room. Rooms were very clean. Servers are awesome. We love the location and how close to the malecon

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5