Hotel Mousai reviews
2551 TripAdvisor reviews
Not 5 star resort, Look elsewhere
Sara W (Seattle, Washington) on Mar 22, 2024
Pros: Nice staff Grounds was well maintained Cons: Not 5 star hotel. Check in at 3, room was ready 4:15. They said this is common and never have rooms ready by 3. Room was very dirty, nail clippings, boogers, stains on everything. Very dumpy They will try and sell to you the minute goh enter the hotel. Everything is an upsell. We paid a prepaid package with Costco and the hotel staff made us call several times, walk to another property on the grounds and try and sit through and hour selling spiel just to get the prepaid return voucher to the airport. It was exhausting and beyond stressful to be here. If you want a 5 star experience and to relax do not come here.
Great stay for Spring Break.
Mark C (San Antonio, Texas) on Mar 17, 2024
Would really rate as 4.5 if I could. pleasant stay for four nights over spring break at the all inclusive rate. Never stayed in PV, have been to Mexico Yucatán Peninsula many times. The hotel is beautiful and new. The decor may throw some off but I thought it was well done -- think 80s chrome and mirrors vibe with flavors of art deco and Hard Rock hotel. Large Black and white shiny ceramic tiles in lobby with large plastic chess piece decorations. Multimedia paintings on walls, large an abstract print wall coverings. It all seems to work. The hotel is a two tower type affair. Lobbies spacious and inviting. Property on the hill across road from beach so very steep drive. There are plenty of provided shuttles and no body walks so that isn't an issue. Rooms very spacious and well appointed. Hot tub and hammock on very large balcony. Very spacious bathrooms. Stayed at Hotel Xcaret which is a very high end property and the rooms here are better. Service very attentive. Food good -- several on site restaurants -- Hiroshi (Japanese) , Dao (Chinese), Bocados (steak). Hiroshi best overall for us in terms of food quality and service. Best part was getting AYCE of fresh thick fish slices. Rest are decent. Deserts across the board quite good. Bocados had a few misses in terms of steak appearance and serving what seemed to be canned corn but taste was good. However the view from Bocados was the best in terms of balcony over looking the bay. Staying at Mousai also includes access to Garza Blanca hotel down the hill which has a beach and if you are all inclusive includes all the food and beverage there too. Trolley runs from very early to very late every 10 min. You could walk -- the down would be fine-- but very steep uphill coming back. We very much enjoy all inclusives but this works a little different. Because this is an all inclusive option at a regular hotel you still have to sign for everything. And even though tipping is supposed to be included there is a line for "extra gratuity for exceptional service " which one waiter tracked me down for when I didn't include it. I find that very annoying as it is clearly stated that tax and gratuities are included. Seemed expected to me.
Nice vibes
Edmond M on Mar 16, 2024
Great place to stay and unwind. Food, service and overall vibe was excellent. Carlos our personal butler was also phenomenal. Weather this time of the year is perfect. Not to hot not to cold. 75- 85 all around. Can't wait to come back!!!!!!!!
March spring couples trip
shannonnieb917 (Denver, Colorado) on Mar 13, 2024
What a wonderful kick off to an early spring. A long weekend stay at none other, Hotel Mousai with some of our best friends. It was their first visit and they were SO impressed. To say it’s our favorite resort is an understatement! We continue to come back time and time again and write a review for many reasons. First off, the resort itself is perfect! It is set in the most beautiful surrounding, it is pristine, clean, the decor is amazing and modern and the service is over the top. Did I mention how fantastic the food is? We’ve come to Hotel Mousai and stayed several times at both the North and South Towers. You can’t go wrong when you book the “ultra room” as having a personal butler is wonderful. We have been lucky to request Carlos Ramos as our butler the past 5 visits. He is an amazing human being and we love love love him! He is incredibly professional, friendly, his attention to detail is insane and he continues to surprise us. From the daily almond milk lattes at 7:30 am, turn down every night and making sure our room was clean everyday at the same time with extra towels was so nice. Fresh fruit and bubbly was a very nice touch- Carlos you’re the best!!! This trip, we decided to book the Master Suite. I’m not sure how I can travel to another hotel room after this stay-it’s an incredible suite. A must have for a special occasion. As always, some of our favorite people are still @ Hotel Mousai. Gustavo, manager at the Italian restaurant, Noi always goes out of his way to give us a hug and say hello. The new chef is fabulous. The pizza’s, pear salad, fish of the day and pasta were perfect especially after flying. Don’t forget to get an Aperol spritz at the bar in the lobby. Ask for the rooftop chef, Marco to make a special Mexican BBQ now on the rooftop menu- it’s veggies, chicken, streak, shrimp, octopus and risotto- perfecto. The best nighttime crew on the rooftop is for sure Ricardo. He’s been there a few years and he remembers your drink, he’s funny and SO fun to hype up the night. Marco is amazing as well with great service and all the bartenders. Allan helped us with our seats everyday and Matteo is our favorite during the day. The daytime menu is so yummy and you can never have enough watermelon fresh cocktails. Lastly, don’t forget Hiroshi. Ask for the crispy tuna and for a great experience, request Alejandro and Reuben. Please check out Hotel Mousai. You’ll never stay elsewhere in Mexico. It’s only going to get better as they expand and of course, more popular and busier. It’s our happy place and we will be back this summer. We don’t have a timeshare with Taffer but we have been to Hotel Mousai and the Garza Blanca properties with family & friends a total of 18 times. This shows how wonderful the resorts are.
Excellent Diego Marg
Gillian F on Mar 13, 2024
Diego Marg was very attentive to our needs and great when we wanted to change plans. Diego would always answer his phone and would personally check in with us everyday Hotel Mousai South is an incredible experience Elegant atmosphere and beautiful ambiance