Iberostar Selection Playa Mita

Hanz the assistant manager attempted to bribe us in giving him $100 usd in cash for an upgrade to pocket and keep for himself. He stated the transaction would be only between us. He even had someone escort me to the atm machine. After his interaction with us, we felt very unsafe given that it was way out in the middle of no where. The rooms were very bad, lamps broken, dried blood on curtains, bugs on floor, and outside patio light broken with bulb hanging out. We left after the first night. Hanz the assistant manager should be fired by Iberostar for attempting to bribe a guest and pocket the cash foe himself. How many other people has this happened too. It's sad because Iberostar in Cancun is nothing like this. We will never be back. Stay away, go somewhere else people.

Great resort, I really can’t think of anything that I didn’t like about it. It’s a very big resort, so you will be walking some, but it’s very pretty and well kept. Check in was a little slow, but staff was very friendly and rooms were nice. Plenty of food options here and all them were great. Great place to spend a holiday!

I spent a week at this GORGEOUS resort for my winter getaway, and had the most enjoyable and relaxing time as expected. Been to many different Iberostar resorts, and the Playa Mita meets the bar again. The resort offers the most amazing view of the beautiful Pacific ocean, mountains, beach, and an unforgettable sunset which truly took my breath away! Resort was very clean and the sanitization was done everywhere and all the time. Staff was most attentive, fun and friendly. Everyone would always made the time to say Hi, and made sure that you have everything you need. The management team is always going above and beyond to help with any questions. The Public Relations Manager (Vanesa) and her team were wonderful helping me with my inquiries on the latest travel requirements back to US due to the pandemic. This holiday was definitely a "thumbs up" for me!

We returned home after 17 days of wonderful sunshine!!! First of al the Staff at the Iberostar were fantastic, each and everyone staff member we dealt with were very friendly and helpful! A special shout out to the entertainment staff who were always so pleasant especially Gio who I spent most of my "bingo time" with! Special thanks to Mayra in the lobby bar lounge, Ramon in the buffet (he special ordered me Chicken Milanese) Charly who was always out and about with a smile on his face and so many more special people working at the resort. Very few negatives other than the rooms could use an update but over all beds and pillows very comfortable. Also due to the low occupancy rate it was hard to keep food in the buffet hot which was to be expected. All in all it was a great time!

First of all I want to thank all the employees they where so nice and friendly the resort is so clean and spot less it smell good. There was a little confusion when we checked in but they took care if it thank you for that. RODOLFO at the steak restaurant was awesome waiter we didn't even have to ask he was on top of it wow we did a second dinner there just because of him and the food was perfect good. Marco polo I think that was his name lol at the pool and night entertainment he was awesome he brought us towels to our seats he went out his way to find a life vest for my nephew . He got me and wife to dance ?? classes that he. Teach and I never dance lol ?? . Thank you we will see you guys soon