Krystal Grand Nuevo Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3425 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Luna de miel

    Reviewed by argenisalfonsog() on Feb 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I felt i was home actually the customer service provided from Josefina bringing excelent coffe and late art made my wife felt really co fortable Also we had a very kind service and atention from yensi this girls really rock doin their jobs please managers take this girls to the next level they really should be on higher positions thank u see you soon we will be more than happy to return as soon as possible.

    "AMAZING STAY"

    Reviewed by reynadegal(Nuevo Vallarta, México) on Feb 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place has it all: yummy food & drinks, nice beach and awesome pools. But the best thing is their staff: thank you so much to the manager Demis and Karina Corona to make sure we had a great experience, their service to detail is what makes this hotel amazing!!!

    Terrible service

    Reviewed by ericks808() on Jan 30, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is nice but the personal is terrible since the time you are checking in and until u check out, the food was good and the rooms are in good condition it just the personal is so rude and all the ways even they stole money from me and they didn’t even do nothing about I wouldn’t go back again and I wouldn’t recommend

    Overcrowded, even in COVID times, poor food & service

    Reviewed by blairhankins33(San Jose, Costa Rica) on Dec 02, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The lobby was a zoo with many large families - checkin / chechout. Lots of children you would be happy to have one or two, you would like it. In need of repair - asked for phone in room to work - never fixed in 8 days. Maid service erratic, some days no service, despite repeated requests. Terrible food - long line for all buffet foods - breakfast, lunch or dinner. The "high end" restaurant "The Grill" served inedible meats. Steak and ribs. Possibly the worst food we ever had.

    Terrible Customer Service

    Reviewed by ndaniela12230615() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My family, friends & myself all received terrible service at this hotel. This hotel is so beautiful, amazing pools, amazing views, great outdoor gardens, and really great food. But that doesn’t make up for the terrible service at all. What you pay for, you won’t receive. There’s one person working at one station. And when serving you, they give you extreme attitude. Right now due to COVID-19, there’s no buffet so they serve you whatever you choose. But they give small portions and rush you through the line. The waiters don’t attend you correctly. It’s a customer service based job and there’s absolutely no excuse to treat your guest they way that they did. They searched bags and luggage when they went in to clean. I’m not one to put a review for anything but this hotel made me so angry I had to put in a review. Please consider next door which is #RiuPalace . I travel from California to visit and I’ve been to many hotels in Nuevo Vallarta such as #Barcelo #Marival #Decameron and they’re all worth they price you pay for. Please consider other hotels.