Royal Decameron Complex

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5677 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Fantastic

    Reviewed by trevor h(Whitehorse, Canada) on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cannot explain how wonderful it feels when staying here. The rooms and common areas are continuously cleaned. We wanted to try the street food in Burcerias but found the food was a real treat and did not want to miss a meal. Thank you to all the workers who get paid so little for doing such a great job. We are looking forward to our next stay at the Royal Decameron

    Good for what it costs

    Reviewed by Pvwasgreattt(Frederick, Maryland) on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is my first time writing a review ever lol. I think Decameron is good for what the price is beautiful beach and views from the room. Drinks any time of the day easy access with many bars around you. The pools are packed but you have so many too choose from it’s not a big deal. The food is terrible lol I’m going to be honest but outside of the resort it’s easy to get a meal and it’s not too expensive. Housekeeping was great they did an exceptional job cleaning the rooms everyday even if you were in the room they would come back later to clean it . I was in block 4 and like I said the views were amazing!!! Would definitely come back just hope the food can be updated haha. Also jasmine at the lobby was wonderful!

    Best vacation years ever !!!

    Reviewed by rickmB6655EP(Windsor, Canada) on Oct 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I have continued to come back to this resort year after year 23 years in fact, and yes we have have been on other vacation but always show back at the Royal Decameron in February every year, there are employees still there from when we started coming had the same maid for 15 years,bartender,dancers even the gardener over the number of years we have become friends with many of the employees Abel Janet,Ricardo,Marta and many more.If you are looking for a Five Star resort the Decameron is not for you, but if you are looking for a clean sandy beach and very friendly people and a spotless facility a tidy room to stay in and sleep the Decameron is who I have recommended to my many friends who have been there and we still keep in contact after all these years from all over the world. With COVID -19 playing havoc on the world we are still hoping to make year 24 in the future,had to make my points after 23 years Decameron and staff deserve it.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Worst resort we ever stayed at

    Reviewed by OCDsenior() on Sep 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have been to many places in this world, and we can honestly say that this was the worst place we have ever stayed. The room has obviously not been updated in at least 20 years. Old furniture with drawers that fall down when opened, two electric outlets, each behind a nightstand. We took "military showers" because there was no hot water. We were not informed that sit-down, a la carte restaurants are only open three days per week. That means, had we stayed at the resort to eat, the food would not have been hot. The restaurants were adequate. Breakfast and lunch buffets were acceptable with good variety. We had to chase down the room attendant one day because she had left only two towels. The toilet, shower and sliding door all leaked. The latter to the extent that when it rained (and this the rainy season) the floor had standing water two feet into the room. The family pools had babies without diapers, and we never saw a child leave the water to go potty. We went to the adult pool which was lovely. The bell hop staff and the waiters were very friendly and mannerly. The other staff did not seem to care. The grounds are well kept. The location is at the end of town, so if you are not a good walker, you’ll need to get a taxi to get to center of town. We will never stay here again. Of course, we were there to finalize our condo purchase up the street.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-1

    Service

    Service-4

    Vacation

    Reviewed by 567luzr() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The hotel is worth the money you pay food and drinks are great ! Had some trouble with my reservation at check-in , but Daniel made up my trouble by offering an upgrade to my room in block 1 with a great beach view ! The waiters and bartenders were excellent , Sergio , Juan , Eliseo , Vidal , and our great bartender Marvin made sure we had drinks and awesome music the whole time . Although I do want to mention that Jhon Rojas made my check-out very unpleasant he was very rude . Didn’t great us when we walked up to the counter . He just said to throw the keys in a plastic container and when he was cutting my bracelet I told him I wanted a drink before I left and he just went ahead to cut off the bracelet and said with a smirk on his face “you should’ve thought about that before “ I would’ve definitely rated this hotel 5 stars if it wasn’t for Jhon Rojas !