Sunscape Puerto Vallarta Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3770 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The staff here!

    Reviewed by Ashley-morg(Wayne, Nebraska) on Jun 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you go here make sure Marcos is working! I will never forget him and the rest of that entertainment team. The staff is extremely fun and will make sure you’re having a good trip! The ladies at the 24 hour bakery were also so nice and so caring! If you’re looking for a place to make good memories, this is where you should go!

    Fantastic

    Reviewed by rryan_crowley(Toronto, Canada) on Apr 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here the second week of march and have absolutely nothing negative to say. The staff were incredible, the food was always satisfying and the location was ideal. Special shout out to Yvan and Rony at the lobby bar who never let out drinks go empty! Can’t wait to return here.

    A wonderful vacation! Great resort and staff !

    Reviewed by chrissyb824() on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were here February 19-26, 2020. Myself, my husband and in laws, and 2 small kiddos. We have stayed at this resort before, and have always been pleased. From the moment we set foot on the property, we were treated like family. Manuel and Jorge are amazing, and went out of their way on a daily basis to make our stay perfect. We so appreciated the hard work, all the extras, and smiles laughs. All of the staff we encountered were helpful, kind, and ready to please. The kids club staff were amazing, and had lots of fun things for the kids to do. We were there over Mardi Gras, and my niece got to participate in an amazing Mardi Gras parade on the resort. We ate most of our food off site, in town, but the breakfast buffet was good, lots of options. Yes, the resort is older, but well maintained with some recent upgrades. Rooms were clean, and the house keeping was wonderful. The pool area is large, and clean, and the beach in front of the property was also large and had good sand. Love the vendors on the beach, respectful, and have great items to sell. The hotel is very close to downtown, quick, cheap cab ride. Overall, a great experience for the money! So many great memories made. ! We were so sad to leave, and so sad to hear of the resort closing due to COVID. We are sending prayers to everyone there, and hope you are all well. We will be back! Thank you !

    Best Resort Vacation!

    Reviewed by 4EverLookingForSun() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Of all the family trips we have taken, my kids insist that our stay at Sunscape Puerto Vallarta was by far the best (even better than our stay at a 4-star resort in Hawaii). When we arrived, Gabriela’s welcome at the front desk made us feel immediately at home. The entire staff was welcoming, friendly, and incredibly helpful throughout the duration of our stay. The rooms were impeccably clean, and our girls were delighted when Elizabeth went the extra mile to leave fun paper bouquets after making the beds for them to find upon returning to our room at the end of the day. I was impressed by the endless activities and entertainment and the constant enthusiasm of the staff. The food was great with a large variety to choose from (one of my favorites from the buffet was the au gratin vegetables in the mornings...delicious)! The staff at the restaurants were amazingly attentive and Miguel, our favorite server, would even ask about our well-being if he noticed that one of us decided not to join the others for a meal. The incredible staff really make this resort stand out, and we will look forward to many more return visits in the future!

    Wonderful hospitality and a great family resort!!!

    Reviewed by TheWandererMN() on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we set foot on the property, we were treated like family. From Ishmael’s friendly smile and his tidbits of advise as he brought our bags up to our room, to the excellent service we received from Miguel in the World Cafe (a true asset; he had our coffee and juice ready at the table every morning before we sat down and always greeted us like we were his only guests), the entire staff to a person worked tirelessly to make our vacation special. You can tell that this resort is well managed! Although the resort is older, it was well maintained and it appeared that the accommodations had been nicely updated relatively recently. The pool area is large (great that the resort staffs it with lifeguards; not all do) and the beach in front of the property was also large and had good sand. We especially appreciated the fact that the property was close to downtown Puerto Vallarta with all that it offers (loved the street tacos)! If needed, the concierge had lots of ideas for off-property excursions (there are many; try them). In all, a great experience for the money! We will be back! Kudos Sunscape Puerto Vallarta! Chris