Grand Bahia Principe Turquesa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2787 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Terrible customer service skills

    Reviewed by _Brianfull08() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Employees had bad customer service skills from the front desk to the lady that reserve tables for the restaurant and the bar and by the way I speak perfect Spanish. We was very disappointed with the service and the treatment I will recomend better training and better communication skills is much needed. I will ask a question and they will not know or tell me to look at the map. We asked to talk to a high rank manager and they refuse to assist us with your request. I have to say the restaurant experience was great the only thing good I have to say about the place.

    Family holiday August/September 2019

    Reviewed by R4GDO(Derby, United Kingdom) on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'm writing this as I sit on the sunbed by the pool. This place is amazing. We have been regular visitors to Bahia Principe in Tenerife so when booking the Dominican Republic it made sense to stay with the chain we have enjoyed previously. They have not let us down...... what an amazing resort with so much to do!! The hotel Turquesa is probably the lowest star of the resort but dont let that put you off. For the price being paid its excellent standard and friendly staff make this a good stay. The shared facilities are as good for you as everyone but some areas are off limits and not included. We have taken a walk around all of the hotels on the complex and we are really impressed as each gets better than the last! There are choices for al a carte dining as well as the regular buffet. The al a carte options are really good with the Italian being our favourite so far. Theres no additional cost to this so why not give them a whirl? All in all we know we will visit again but next time we will pay the extra and do the Fantasia hotel as this has even more for young kids to do. Good job Bahia Principe its ????? from us!

    Grand Bahia NO PRINCIPLE/ Never again

    Reviewed by Jojotravie2020(Orlando, Florida) on Aug 27, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The food menu was very meat based and lacked vegetarian options. Many dishes were labelled with non pork or shell fish and contain such ingredients which could have resulted in life threatening incidents with allergies. I also had magets in my vegtables and did not eat in the buffet restaurant again during my stay. I complained but felt it was not taken seriously. I was moved room once as a result of my room not up to standards e.g A/C not working, W/C not flushing etc. The hotel is a big resort with many hotels and I feel that the Turquesa was the lowest standard out of them all. The only positive is the staff who despite working tirelessly hard, were friendly, helpful and delivered a great service at the bar and restaurants.

    Fantastic holiday

    Reviewed by Beccapink78(wrexham) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve just got back from a 11night stay it was our honeymoon/family holiday children were 11&14 Ignore all these negative reviews as the hotel is fantastic nothing was to much trouble for the staff they were friendly and helpful, the maids do a fab job of cleaning the rooms just little touches like lining all our shoes up in the room I liked and fridge in the room was stocked daily with water,pop and beer ??. The pool was lovely and clean and the pool bar staff were lovely always smiling, plenty of sun beds available anytime of day. The buffet restaurant was clean and tidy and food was lovely and staff very friendly. We used then al Carte 3times steak house, Italian and the Japanese all were lovely our favourite was the Japanese we opted for the cook in front of u. Yes the beach is not close but it’s a 15/20min walk or u can catch the buggy’s. The entertainment staff work bloody hard to keep us all entertained though out the day and night and really try and get u all involved, they have to learn so many different languages fair play to them ?? We will definitely b returning again in the future ?????? I’m missing the place already

    Fabulous

    Reviewed by Barbmc396(Liverpool, United Kingdom) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had my holiday here 8th July till 22nd complex was beautiful very clean in fact immaculate food was nice only downside was food wasn't available late in the evening besides room service nothing was too much trouble for staff especially gino n Jose only thing let place down was entertainment they just didn't cater for English huge disappointment got quite boring by end of fortnite casino was a lifesaver