Hyatt Zilara Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1763 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    This place is spectacular

    Reviewed by 755lm755(Atlanta, Georgia) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    For anyone looking for a place to stay in Punta Cana, look no further and stay at Hyatt Zilara....this place is the full package...it is beautiful inside and out, the rooms are awesome and large, the staff is so nice and super friendly and accommodating. From the ladies at the coffee bar to the servers on the beach (Boni who was awesome in keeping us hydrated) to the bar tenders as well as the restaurant staff, it was all just great. The place was also super clean and their staff were everywhere asking if we needed drinks etc. The food was great and you had ample options... the buffet breakfast had everything under the sun and they had taken precautions due to COVID. The pool is massive and perfect location to see the beach. They had ample beach chairs and their staff was super helpful in moving the chairs under the palm trees. They have entertainment daily at night and Edward did an awesome job in putting together the schedule... I am hooked on the song “Jerusalem”. Overall I would HIGHLY recommend this place and you will not be disappointed. I think the Dominicans are much friendlier than their Bohemian counterparts... just saying . Can’t wait to be back soon.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Hyatt Zilara Review

    Reviewed by Z5603SRjustinm() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay was incredible. The hotels’ hospitality and attention to detail are remarkable. Everyone was so kind and willing to help. I definitely recommend Dinner at Brandos, Our waiter Eduardo was so helpful and knowledgeable. He truly made our dining experience a memorable one. Overall amazing vacation! I would highly recommend to anyone looking for a relaxing escape to paradise!

    Absolutely Perfect Vacation

    Reviewed by PeterK1967(Cornelius, North Carolina) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    WOW! We spent one week at the Hyatt Zilara Cap Cana (4/10 – 4/17) and could not have had a better time. EVERYTHING met or exceeded our expectations. I would like to preface this review with couple a of points. First, I very seldom take the time to write a review, however, and perhaps selfishly, spend a lot of time reading them. Second, I am a seasoned traveler who spends a significant amount of time traveling for work as well as for pleasure (Globalist with Hyatt, Lifetime Titanium with Marriott, Hall of Fame member with Hard Rock/Palace Premier). Check in was a breeze. I was actually notified the day prior to arrival when checking in online that I had been upgraded to an Ocean View One Bedroom Master Suite. As a frequent traveler and elite member, free upgrades are a perk that I greatly appreciate and is just one area Hyatt consistently excels when compared to the other hotel chains. Our room was ready when we arrived at 2PM. It was new, beautiful, spacious, with plenty of storage (drawer, closets, etc.). The view from our room which was on the 6th floor and centered directly above the lobby was stunning. As would be expected, but is not always the case, even in newer resorts, the water pressure and temperature were great, AC was very efficient, everything was clean, and the beds were extremely comfortable. Mini fridge, coffee, and snack items (Pringles, M&Ms, granola bars, etc.) were replenished daily. The property itself is stunning! Not too large, not to small, and easy to navigate. The pools at both the Zilara and Ziva were spectacular. We also enjoyed the unique vibe (Pop and Rock with a Caribbean twist) of the music at the main Zilara Pool. We never had an issue getting chairs or drinks. Swim up bars were closed (as expected due to COVID). Guessing the resort was at about 40-50% capacity. The beach could not have been more beautiful. The water was clear and calm and you could literally walk out 100 yards and never get over 4 feet deep. The beach itself was amazing. White sand with scattered palm trees….No matter where you turned, it looked like a postcard. We ate at most of the restaurants. The two standouts for dinner were Waves (Steakhouse) and, surprisingly, Journey’s (Indian) which we ate at twice. We found that at any of the restaurants, if you kindly ask for special request within reason, everyone was happy to accommodate. For example, we asked some grilled vegetables at the steakhouse…no problem. Not only delicious, but the presentation was nice…grilled tomato, onion, squash, and asparagus stacked perfectly…not just thrown on a plate. I would like to give a shout out to George, our waiter at Journey’s. We asked for some recommendation and he suggested an “sampling” (not on the menu). He brought out multiple appetizers, at least 6 main courses, and 3 desserts. All “family” style for just the two of us. Everything was phenomenal. As stated, we went back a second time and requested George as our server. For breakfast, you can’t go wrong with the “modified” buffet at the Pier. Everything is behind glass for for obvious reasons. You simply ask / point, they serve. It has something for everyone and was very good. As a Globalist or Club Level, you also have access to Shutters for breakfast. You can’t beat the gorgeous view and a great way to start the day. I should also like to give a shout out to Andrew, our butler, who made sure we were able to get dinner reservations at our desired time each day. The restaurants were on a rotational, but it was easy to see what was open and when by simply going to the menu on TV. Drinks and service around the pool were plentiful, fresh, and just right (not watered down or too strong). If you wanted a double…no problem. If you wanted a special drink, no problem. For the most part, we stayed in the same area near the main pool. Our primary server was Mayrena and she truly made our time at the pool perfect. She was always there making sure our cup was never empty and getting us whatever unusual drink we requested. The drinks at the Hyatt Zilara were far better than most all-inclusive resorts no matter where you ordered them. I particularly appreciated the fact that I could get a Hendrick’s and tonic (or other premium liquors) and specialty drinks at the Club Level Pool. A shout out to Noel the bartender at the club pool who always poured to please. In summary, the Hyatt Zilara Cap Cana delivered on everything you would expect … and then some … from a premium all-inclusive resort. Service, across the board, was outstanding … something more important than ever during this pandemic. COVID safety was never a concern during our trip. COVID testing for our return trip back to the USA was breeze. We set our appointment for 9AM on Thursday. Arrived at 8:50AM. Nose swabbed and off to breakfast by 9:10AM. Results were ready to be picked up at 4PM that same day (we picked up Friday morning). Process could not have been more efficient. This was our 1st trip to a Hyatt Zilara… it will not be our last. As a seasoned traveler, I highly recommend this resort to EVERYONE … couples, friends, and families (Ziva) looking be spoiled with no regrets.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Fabulous Resort

    Reviewed by Mak0167(Selkirk, New York) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I visited Punta Cana three times. This is, by far, the best resort I stayed at and will be my go to resort going forward. The check in process was seamless. The staff; hard to name one because ALL were fabulous. The guest rooms were spotless. I loved the individual butler service; one call and he was present to assist our needs. COVID rules were strictly enforced; this made me feel safe. The onsite testing for COVID, prior to departure, was an easy process. The food was scrumptious. Would like to see more Chicken Sausage, Turkey Sausage or Beef Bacon options offered for breakfast. The Beach was breathtaking. We were present for a wedding and WOW, the staff did great job!! Everything was done with professionalism. Hyatt Zilara Cap Cana, you understand the importance of guest having the best experience during their vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Parents anniversary

    Reviewed by giro1st(Atlanta, Georgia) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I booked this stay for my parents 50th wedding anniversary & they loved it ! From all the attention , care , cleanness, security to the beauty of the beach & pool area. The loved all the food & drinks in the different restaurants.