Grand Palladium Palace Resort, Spa and Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8198 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Group of 64

    Reviewed by DRGPP2019() on Jun 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What can I say but WOW what a great place to vacation. We went there with a huge group of people and from check-in to check-out things went so smoothly. The staff went out of there way to make sure we were taken care of. There was a couple rooms with a/c issues, but they took care of it and got them switched. Other than that I can't think of any other problems. The grounds were well taken care of. The food was great, the pool was great, and the beach was awesome!!! All of the staff were great from the desk staff ,wait staff, cleaning staff, bar tenders and of course our ?? rep Jeffrey we could not have ask for a better person to go to with questions or excursion bookings. He is the Best there is. Thanks Palace staff!!! Till next time.

    Grand Palladium

    Reviewed by Mobile15107141457() on Jun 24, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall a good stay and smooth transitions in and out of the resort. The only problem we encountered was the air was broken in our room. We had to be transferred to another room and it took awhile to get someones attention to transfer us to another room.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Fun Trip

    Reviewed by Sightseer277151() on Jun 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great hotel! The restaurants are amazing, the staff are helpful and professional. There are always festivities going on for all age groups. Cindy at the concierge desk is the best! She will assist you with any of your needs. ???????

    family trip

    Reviewed by Curious55787108542() on Jun 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    excellent trip. hotel and staff amazing with minor issues can be ignored. would visit again. would like to see more activities at the resort specially at the pools. line ups at restaurants specially the buffet must be better manageable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    5 Star Location!

    Reviewed by Fiveboysforme(Greenville, South Carolina) on Jun 23, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I want to start by saying I read hundreds of reviews before choosing this location and the Palladium complex. We were traveling with teens and the Palladium resort complex had the most to offer. We were originally booked at the Palladium Bavaro but when we arrived they had "upgraded" us to the Palace side. I never saw the rooms at Bavaro but the location on the Palace side was great...close to beach and the Palace pool. The lobbies are 5 star Lovely decor and good service from bellman...Melinna was great at the service desk at the Bavaro and showed me pictures and location of our new suite. Upon arrival we were asked one time about the breakfast (time share) and I said no thank you...and that was it. It was never brought up again. No one was ever pushy with us on the resort and I really appreciated that after the reviews I had read prior to the trip. We had two rooms in building 85 on the palace. I would give the rooms 3 stars. It is difficult in a humid tropical environment to keep things looking and smelling great I think. Both our rooms were ground floor. They were relatively modern. The bathroom has very little privacy and the tub design leaks into the bedroom area. I dont think the renovations were well thought out. A private bathroom and separate enclosed shower prevents some problems like this. Everything worked well though, no maintenance issues. The AC worked but it was loud. We had a view of the gardens with a king bed and pull out sofa and our boys had a slightly larger room with two double beds, and a pull out sofa that had a little bit of an ocean view. Lots of space for everyone and that was great.Our housekeeping staff was awesome, and our fridge was restocked daily with sodas and water. Beach is gorgeous with plenty of chairs...vendors do come up to you many times during the course of the day but we never found them to be aggressive or rude. A smile and no gracias worked well. HIGHLIGHT of the trip--- William at The Palace Pool was our favorite! Best Bartender! He remembered us every day, was so kind to our boys even though they were ordering cokes or virgin drinks. Just really made our time there so great. And it was not just us...he was great to everyone. Always smiling and joking with all the guests...really an asset to this hotel! The POP team at the Palace Pool were great too. Fun games, dancing and music each day. My husband loved the water polo game each day! 5 Stars to the Palace Pool and the Palace Pool staff! Food...the buffets have something for everyone and we ended up there 3 out of 7 nights. Good assortment and well staffed. We also ate at the Steakhouse (which was the best) Indian...(ok) Brazilian (not good...overcooked and dry) and Japanese Steak house...(food was good but our space was too small, too loud and too hot to enjoy dinner) With the exception of the personalized service at the ala carte restaurants..i dont know if the food is any better than what you can get at the buffets. That was our experience though. I can see why people like the Japanese steakhouse but we have that type restaurant where we live and so we had a comparison to go by. Breakfast buffets were the best and plentiful with lots of items. We also ate lunch each day at the Posiedon which is buffet on the beach attached to the Palace Pool. It was very good and we enjoyed eating there and looking out at the water. Our favorite waitress was Maria. She was the best waitstaff person we had all week in the buffet restaurants...super friendly and nice to our kids! I believe each resort on the grounds has one of these lunch buffets places close to the pool area which is nice. We had cocktails each night in the Palace Lobby.. Marabel and the whole waitstaff and bar crew were great! We did tip throughout our stay, but I dont think that changed our level of service. there were many who did not tip and got great service too. I guess my last thing I wanted to say was I read so many reviews where people were super disappointed expecting a 5 star hotel and got something else. If you are expecting a 5 star NYC quality hotel...this is not the place. What you can get though is a 5star experience full of tropical beauty, gorgeous beaches and hard working people dedicated to making your vacation great!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

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