Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18187 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best Honeymoon Ever!

    Reviewed by arboyd(Kansas City, Missouri) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I literally can't say enough good things about the Excellence Riviera Cancun!! My husband and I went here on our honeymoon and it was paradise. The staff was beyond friendly and helpful, the resort grounds were impeccable, the food was great (Spice and the breakfast buffet were my favorites) and the nightly shows were always fun and entertaining. You won't run out of things to do as there is always an event going on but we had plenty of days just relaxing by the pool or ocean. We stayed in an Excellence Club honeymoon suite and our room was beyond perfect. They have a wonderful free honeymoon package and we had a lovely romantic dinner on the beach and came back to a bubble bath drawn in our jacuzzi. We also did an 80 minute couples massage (including the hydrotherapy) and it was awesome. Edgar, Raquel, and Melina were amazing. We loved every second and will absolutely be back in the future! Big thanks to the resort for an amazing trip!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Karen's 50th Birthday Vacation

    Reviewed by Jet447938() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After our 1st visit this past weekend to celebrate our friends 50th Birthday we are still amazed. The facility is great but it’s the staff that will keep us coming back as well as the amenities. Outstanding service and attention to detail. Shout outs to: Enrique, FredV and others that truly made our stays wonderful. We will keep coming back to this gem...

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Mark

    Reviewed by Wander704096() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome resort,when they say all inclusive they really mean it !!! They refilled mini bar every day no charge.Full bottles of Whiskey Vodka Wine Beer Cokes and lots of bottled water.Lots of snacks.Small expresso machine in room.Hand held steamer for our clothes.Seems they thought of everything it was great.When I checked out there were no extra charges.Also had free room service meals any time night or day

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Paradise

    Reviewed by murf1001(Myrtle Beach, South Carolina) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The most wonderful place on earth. The Excellence Riviera Cancun is a pampering experience you will never forget. The pool staff Francesco and crew,the club pool bar staff Moises, Amamble, Beatriz and the rest of the amazing staff here.The hotel is incredible but it is the attentive staff that makes this a dream come true vacation that you will never forget and most likely return to as we several times.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Excellent

    Reviewed by R0nnieHotdogs() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really enjoyed our stay at the Excellence Riviera. Great hotel, great food and great staff. Lots of programmed activities to choose from during the day and a varied entertainment throughout the day and into the evening. The staff made all the activities fun and enjoyable. A special thank you to Giovanna & Gonzalo.