Overview
The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.
Resort fees include
- The resort fee of $35USD per adult, per night plus tax is no longer included and must be paid locally. Resort fee and inclusions subject to change without notice. See Front desk at check-in for details.
- On-property bird watching boat tour
- Use of bikes to tour the property
- Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts (Some services are subject to schedule)
- $20 Credit for Sweet Spot per room per stay
- $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
- $40 spa treatments credit per room per stay
- *Some restrictions may apply
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
401
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 4
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- 2 double beds
- Mangrove View
- No more than 4 guests in the room
- 2 double beds
- Mangrove View
- Located on floors 1 to 2
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- 2 double beds
- Water Canal View
- No more than 4 guests in the room
- 2 double beds
- Water Canal View
- Located on floors 1 to 2
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
Amenities
Adult pool
Aerial view
Beach activities
Beach activities
Beach event
Beach
Bike tour
Brisas Restaurant
Sweet Spot
Church
Café Maya
El Pueblito Mayakoba
El Puerto Restaurant
Outdoor event
Fitness Center
Golf
Golf
Kid's Club
La Laguna Restaurant
La Laguna Restaurant
La Laguna Restaurant
Lobby Lounge
Lobby Lounge
Pool
Pool
Willow Stream Spa
Location
Reviews
Disappointing
MelehaA (Baltimore, Maryland) on Apr 13, 2024
We were quite dissatisfied for our stay for a few reasons: 1. Staff was nice enough but lacked attention to detail. Eg welcome drink given to 3 of 4 of us and told they would bring the last one for the 4th one but never did. Or, offered to take our bags to our friends room who had earlier check-in eventhough it was a long walk to transfer to our room (why would anyone want this?) 2. Check in process took an inordinate amount of time- On the order of 20 minutes. Thats 20 minutes of the clerk typing on a computer. Long bac-up so had to wait to start the check in process as well. Despite long check in we were not given any information about the resort, restaurants or how to get around. 3. Very poor service. Waited extremely long amounts of time for waiter to come to take our order nearly every location we went. Took me 30-40 minutes to get coffee each day. Not very apologetic even when we brought this to their attention. 4. Concierge not helpful- repetitively told us to email them to book a cab we needed in 1 hour. Got stuck in playa late at night with boot on our rental car, they couldnt care less about our safety or helping us. Told to just ‘hail a cab’ when we were in potential danger. 5. Room had outdoor shower which was cool but there was a ~2 inch gap in the shower door that allowed communication between indoor and outdoor area— saw a couple of bugs in our room likely for this reason 6. Had mexican food at la laguna which was really not good. Local street food in Playa much better.
Could be better
adh-24364 (Bengaluru, India) on Apr 10, 2024
Either have an all inclusive resort or a regular one..not both..also the resort fee of usd 30 per person per night is a rip off..nothing short of a scam. Increase the room rates to include the "resort fees"..it's like an airline charging you to use the toilets
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
