Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14614 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hard Rock Riviera Maya

    Reviewed by F4461ZTtaylorb() on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great all inclusive resort! Beautiful, good food, very relaxing. What more could you ask for? Our trip advisor (her name was “Coral”) did such a great job organizing our day trips and reservations. So glad we came!

    HRRM Lagoon area service

    Reviewed by anthonyidmalk() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alex, Jesus and Gabriel are spot on. Wonderful/excellent service. Very attentive and pleasant. These folks make frequent rounds to ensure all your needs are meant. Sometimes they bring drinks without asking. Salute to these individuals.

    Amazing Vacation - The people at the resort make the difference!

    Reviewed by barbaragE8346OD(Phillipsburg, New Jersey) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The safety protocol and precautions at this resort were amazing. We felt safer here than at some food stores back home. We have visited this location many times and we always begin to plan our next trip while we are there. We can't say enough for how amazing the team is at this resort. They have now become like family. From arrival to departure, Coral made sure everything was perfect. She even made sure special notes were left for us to celebrate events during the week. Each day we ate our breakfast at Ipanema. The dining manager Arturo ensured we had top service at each meal. Adrian, Manual, Jamie, Sarah and Josepf took special care of us making surprise cocktails and even remembered our food allergies each day. Each day the pool and bali bed teams made sure our cups were full and filled special requests as well. Oswaldo and Panana have become familiar faces each time we visit. The entertainment at the pool and in the evenings ensures a fun time for everyone. From contests to water cycling to evening shows in the convention center. It would be impossible to not enjoy yourself. Mr. Bacon could be found searching for a paddle a guest lost in the lagoon, Gaby made sure we exercised and stretched, Mr. Boy ensured we burned calories on the bike, Baby Shark kept our minds sharp with challenges and games, Samurai, DJ , Jerry, Rullo and Liss all entertained us and made sure everyone had a fantastic day. If you have a chance to visit the spa, see if Cristina is available for a Massage. It is hard to imagine relaxing more, but the spa is amazing. Our favorite dinner spot is Zen. Leonel and Aurora ensured our service was perfect. Ask for the spring rolls.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Amazing food and even better service!

    Reviewed by Mdonohue12() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sosa and Maury were our servers at Panema. They were two of the best servers we’ve had on our trip. The food is excellent. You have to try the fillet and Mac n cheese. I wish we had this kind of service in the states.

    Excellent service and food!!

    Reviewed by missybragg() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Romero, Leonel and Adriana were fantastic!! They catered to our every need. The dinner was great too!! Also, everything is very sanitary. We could not have had better service and plan to come back many times while we are here!