Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13829 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Couple holiday to Mexico Hard Rock Hotel

    Reviewed by gmsxoxoxo(London, United Kingdom) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Brilliant hotel! My boyfriend and I stayed here all inclusive for 2 weeks and absolutely loved it! On arrival to the hotel we were greeted by friendly staff, check in was super quick and because the hotel is HUGGEE we got a golf buggy to our room where staff helped us with suitcases. There are 2 main sites on the complex - heaven (adults only) and hacienda (family). We stayed on the hacienda side, but your able to use facilities on both. To walk from one to the other takes no longer than 5-10 minutes - however golf buggy’s are constantly on the go in you can’t be bothered or unable to walk. We stayed in a double deluxe room - this included 2 small double beds, a jacuzzi bath, walk in shower and balcony with a hammock. Mini fridges are all inclusive too and are stocked daily. The hotel provides shampoo, conditioner, shower gel and body lotions, which are also stocked up daily! 24 hour room service is always on the go too if feeling peckish! The room also includes a hair dryer, iron & electronic safe. I took my GHD straighteners with me, but these just didn’t work in any plug socket, so ladies make sure you have a good hair oil as the humidity will have you feeling like Monica from friends! The hotel is located right on the beach, its literally a staircase down from the pool. There are around 4-5 beaches as you walk down, all which you can use, towels are provided by the hotel so don’t waste valuable packing space! The beaches are BEAUTIFUL! Waiters walk up and down the beaches taking drink orders so you don’t have to find a bar! The wildlife around the hotel is amazing! The fish are so colourful and eat food right out of your hands! Iguanas, monkeys and raccoons also rome around the hotel grounds which is lovely to see! There are more than enough sun beds round the pools and hotel entertainment during the day was brilliant. They play music all day, Aqua spinning classes, volleyball, foam parties and lots for the kids too (kidzbop). Couldn’t fault the night entertainment. Located in the hacienda lobby is a theatre which has a show on every night. From Michael Jackson tribute to African circus and acrodance (Mexico’s got talent semi finalist). shows are also played within the lobbies and there is a nightclub with jacuzzis and swimming pool located in Heaven. The complex has 6 restaurants and a buffet which practically runs all day. 1. Zen - Chinese 2. Le petit - French 3. Los Gallos - authentic Mexican 4. Ipanema - Brazilian 5. Fridas - traditional Mexican 6. Caio - Italian The restaurants are not what you would expect from an all inclusive! Food is amazing and presentation is beautiful. Even the buffet food has different themes each night, makes omelettes fresh at breakfast, and has pizza ovens and a burger station for lunch and dinners. The complex also consists of a water park - unfortunately we didn’t use this & a skate park along with trampolines and obstacle courses. There is a spa on site, escapes rooms (this was not yet open- I think it opens end of November), studios to records music and also a facility to shoot your own music video. The hotel has a few shops within both lobbies, such as a Hard Rock shop selling T-shirt’s, key rings etc.. all things hard rock! A Jewellery store, a beach store with swimsuits and kaftans, a Mexican memorabilia store, sunglasses store and a billabong. There is also an on-site coffee shop (all inclusive) which has ice creams, cakes, croissants - literally feels like a little Starbucks! Highly recommend this hotel for families, couples and friends all looking for either a relaxing holiday or a party holiday, they really do cater to everybody’s preferences!

    Amazing as usual

    Reviewed by jd12count() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our travel to Riviera Maya this time, our 4th time, we brought our grown children. We had an awesome time and introduced our adult children to a whole new world of vacation. I would like to mention Carmen in Public relations concierge who helped us when our son booked the wrong flight day out. She was very helpful in getting him an extension to his room. Thank you Hard Rock. Rocks every time.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    “Romantic Dinner”

    Reviewed by NJBeachgirlUSA(New Jersey) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful setting right on the water. Steak and lobster dinner with champagne served by Antonio who was very friendly and did everything possible to make the evening special. Music provided by couple with violin and accordion.

    Very large resort

    Reviewed by KelOneL() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Huge resort! Not a bad place for a Stay & Play type of vacation. No beaches, or beach access. ONLY lagoon style beaches. Still pretty and nice, but not a beach. Drinks were fair, but terribly inconsistent. No two drinks were the same, even made by the same bartender. Some staff spoke poor English, and admitted to speaking & understanding English poorly. Staff was super friendly, helpful, clean, well groomed, and always available. Food was pretty decent for an all-inclusive. THEE BEST COFFEE!!! Coffee was excellent EVERY DAY no matter where you got it. Tons of restaurants, lots of options. Make reservations as soon as you get there. Salmon was fantastic! Facility is clean. Many in room comfort items. Room service was great, although at times a bit long of wait. Orders were always accurate. Spa is HUGE and CLEAN!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Favorite place to stay

    Reviewed by Sheargenius55() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely love this hotel. The staff never fails to amaze me. Our Server Brayan, was so personable, attentive, and knowledgable. We also Loved Ivonne on the entertainment team. She made things so fun with plenty of activities by the Heaven pool I also LOVED the Michael Jackson show! Chris killed it! I was so impressed with his dancing and talent! I will always come back, and look forward to my yearly visits here. It is m second home! :)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5