Iberostar Selection Paraiso Maya

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6731 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    AMAZING Experience

    Reviewed by damonyoung() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Resort was huge but easy to navigate. The food was amazing. Many different options from Japanese, French, American, etc. Even with COVID occurring, the hotel is taking precautions by having hand sanitizers throughout the hotel. Before entering dining halls, you had to sanitize your feet and hands. The pool waitress and theater waitress had hand sanitizers with them available for customers to use. We expected some areas to be close but it was NOT noticeable and it did not impact the trip. Great Job. The Entertainment staff was great. Sailin is amazing. She remembered our names the second day we arrived. She was always engaged not just with us but with everyone who was there. She got us out of seats and into the games and much more. Also the other entertainment staff was great to know during the trip. They were engaged with us during the trip. Sailin made us want to go back to the hotel. She mentioned the Grand which will be opening back up this year and we will be visiting that hotel as well. She made us want to go back to this area. Her and the entire staff did an amazing. Our rooms were clean when we arrived. Our housekeeping maid was sweet. Judith welcomed us and left us a note that was sweet. Every time we saw her, she had a smile on her face.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    no notification

    Reviewed by keithfW8862MC() on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    this is my 3rd time visiting this resort and sorry to say was disappointed. 1st and foremost we should have been told how much was closed down.. we knew there could be little changes with covid but had no idea how much would be closed to limited! The food was average at best.The service at the steak house was just horrible. With limited tables in use (5) it was just inexcusable. Other restaurants if you were lucky to get in were very accommodating and service was great. The grounds and most staff go above and beyond but if going contact to find whats open don't have this sprung on you like we did!

    Amazing Amazing Amazing!

    Reviewed by Aworeth23() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is intimidating at first because of its size, however once you find everything it is easy to walk wherever you need to go! I have to shout out the entertainment director Sailin, she remembered my name by the second day of my vacation! as well as everyone in my party (10 people) which blew me away due to the fact she sees so many people!! It made me feel special! Sailin is amazing at her job keeping everybody entertained, I always looked forward to doing whatever activities there were that day just because of how much I LOVED her!! The shows each night were absolutely AMAZING & blew my mind. I give so much credit to everyone doing those shows in the heat! From seeing Sailin at the pool at 9am and then the shows until 11pm I couldn’t believe how much she works & She should get a raise for her dedication to her job. She really made my entire vacation and if you see this Sailin, THANK YOU!!! Aside from that, this resort does everything they possibly can to ensure the safety of their guests. They have signs up when an area is sanitized. Before entering a restaurant you must sanitize your hands and feet. They also have all mobile menus that you scan when you enter a restaurant, such a smart idea!! All the staff wears a face shield AND face mask, I do feel bad for the people working outside because of the heat! I felt like the guests were not inconvenienced at all. The grounds are immaculate. I think the buffets food options could have rotated a little, however they have so many speciality restaurants I barely ate at the buffet! I loved the hibachi and steakhouse the most! I definitely will be returning to this resort, however Sailin informed us she is actually from the Iberostar Grand (right next door on the same property) I am going to book my next vacation there just to see her again!! A big shout out to every single staff member for doing what they do to make sure guests have an amazing stay. I’m sure a lot of people under appreciate them or don’t really think twice about it, however I work in the retail industry serving the public and just know that I APPRECIATE all your hard work.

    Perfect describes it All

    Reviewed by kunitskiyalec(Columbus, Ohio) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is an amazing resort with an amazing staff. The staff is very friendly and outgoing to satisfy any needs. The animation team is excellent, Thank you Carlos! Service is outstanding and a great place to get away for a good minute. The spa had amazing service as well, let’s just say everything met our standards!:) Safety is their priority especially during COVID-19. They stay very professional during a pandemic like this and they are hard workers! Thank you everyone for a great stay! I’m sure coming back soon!

    Excellent vacation!

    Reviewed by Camblin4() on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled to celebrate graduations of our kids (3 families). Had a wonderful time. Very large resort, but once you figure out where everything is then it is fine. Pools are amazing. Beach was also great. Yes, a little seaweed, but not as bad as other resorts we have been and they work all day too keep it away. Grounds are kept beautiful and clean. Rooms are nice size. Food was good. We loved the Italian, Steakhouse, and hibachi. Something for everyone. The staff was so nice! Lesley and Oscar in entertainment crew were so nice and fun. Always remembered us and made us feel welcome! Erik with concergie was great also. He welcomed us and got us our reservations for the restaurants. Checked in with us several times! A very family friendly resort and just the getaway we needed to celebrate our grads!!