Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10887 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Average

    Reviewed by Samcat79(Minneapolis, Minnesota) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This resort can improve in so many areas. First place their cuisine. Not many vegan and vegetarian options. We were at Hibachi one night with our group which was 16 people total. I do not eat meat but do eat fish. They would not let me order sushi. The sushi bar was about 10 ft from where I was sitting. They said I would have to leave my family and go sit there by myself and eat, how ridiculous. I've traveled many places and have never been to a place so non accommodating. Especially after I told them I didn't eat what was available. This was irritating to say the least. Lunch buffet was the same everyday this got boring quick. Again I didn't want a burger or nachos for lunch. No salad options at lunch. Who doesnt have salad options at lunch?! It was only available 1 day out of the week we stayed there and they only had ranch or caesar dressing, no vinaigrette. No non-dairy drinks available at the bar. I was just at the Hyatt in Punta Cana they had so many options with coconut milk, it was great. This place didn't have one non dairy tropical drink available! Pool areas where nice, beach not so much. Lots of seaweed and rougher waters. Room was nice and clean. Staff was nice. They are mask nazis and are very strict again I didn't experience this at other resorts, I didnt like this. Some people may, I am not one of them. The poor staff is required to wear them even when they perform and are outside shoveling seaweed! When I was working out in the gym they kept asking me to put my mask on. I don't want to wear a mask when I'm running I like to breathe! This was so annoying. We also booked our trip a year out and they didnt put our group together as we requested. This was also dissapointing. I personally wouldn't stay here again. Checking in took about 30 minutes which is way too long when you've just gotten off a plane with 2 kids.

    Now Saphire

    Reviewed by 193darrellh() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Geat place, fun all day starting with Alberto and Edwardo at breakfasr. Chrestel, Jose, Diego, Victor and crew delivering timely drinks. Ivan,Naomi, Omar, David and Xaiver on the entertainment tean do an awsome job interacting with guests of all ages

    Great Staff!

    Reviewed by 335ulisesn() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just concluded a week-long trip to Now Sapphire. Even though the hotel lacked some modern features...the staff’s energy, friendliness and passion definitely made up for it. The Preferred Pool was amazing, mainly due to the leadership of Vicente. He was always very active, and always greeted us by name. Vicente is also a man of integrity and keeps that area in order. The Main Pool was also a great time because of Martin. High energy and always greeted us with a smile. He’s passionate about the resort and taking care of his guests is a priority. These two guys are the reason why we will visit again in June and refer our friends!

    Highly Recommended

    Reviewed by U7803BWjeffw() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are a family of 6 and traveled to Now Sapphire with another family of 5 for spring break. We all spent a week at the Now Sapphire. My wife and I have been to several all-inclusive resorts in Mexico, The Bahamas, Jamaica, and the Dominican Republic. We have also stayed at several resorts by AMResorts. We both agree that this was the best one by far! There are soooo many positives to mention. The service here is the best we have experienced. The wait staff (Happy Feet, Speak Maya, and Romel especially) were phenomenal! Best we have seen at any resort and it isn't even close. The same can be said for their entertainment staff (David, Luigi, Carly, Xavier, and Naomi to name a few). We greatly appreciate how accommodating they were to our large group. The poolside staff were extremely attentive (Diego and Luis especially). Our kids love Marshall, the lifeguard. The night entertainment was easily the best we have seen at an all inclusive resort. The rock show, fire show and breakdance shows were favorites. Everyone working at the resort greeted you with a smile and a friendly "Hola" everywhere on the resort. The hotel was very clean and the beds were very comfortable. The food was good everywhere we ate and the selection was great as well. There were lines for food, but we attributed that to COVD as nothing is self serve. We can't say enough good things about our stay here and have already recommended it to friends and colleagues. Do yourself a favor and stop right here when shopping for a place to vacation.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    One Year Anniversary Trip

    Reviewed by jewls1082(Holyoke, Massachusetts) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travelled to Now Sapphire from March 20-27. This was our one year anniversary trip originally planned for November. This was our fifth time there including getting married there in 2019. Every stay has been amazing but this one was above and beyond. From the moment we arrived we were treated like royalty. Everyone says it but the staff really does make this resort. If you need or want anything just ask! They will do whatever they can to make you happy. We stayed in room 406, swim out next to the Sand Bar. This was our first time in a swim out. Loved being so close to the bar. The waiters would come right over to us and ask what we needed. The water is on the cooler side. The first night we were there we went to Lemongrass (not hibachi), the food was delicious and we did not have to wait at all for a table, this was my first time going to Lemongrass and not doing hibachi and I’m so glad we did!! Every morning we went to Cibu for breakfast (preferred only) to see our favorite server Jose Alberto Rojas Osorio (Happy Feet) and his amazing side kick Moises Garcia Perez! They are two of the most amazing people and always have a smile on their faces! We had the pleasure of meeting Verónica Prado this trip and she quickly became another one of our favorites! Find her if you need anything she will go out of her way to make it happen! Antonio, the manager at Cibu, was awesome as well! Always checking in on us! The entertainment team at this resort is second to none!! They are ALL amazing but especially Luis Gonzalez and Karely Ibarra!! You are true MVPs! We spent more time in the preferred pool area this trip due to the influx of spring breakers but it gave us the opportunity to meet ?Jose and Charis Vicente. They were absolutely amazing and took such good care of us! The decorated Bali bed was such a surprise! ?? Also a shout out to Lemi! He was one of the first staff members I remember meeting at Now Sapphire 5 years ago and has been taking care of me and my family since then! My husband and I also did a trash the dress photo shoot with Esteban Bahena! Highly recommend working with him! His work is AMAZING and he’s so fun and easy to get along with. Contact him if you are thinking of doing a photo shoot while you are there! His prices are VERY reasonable! We were so grateful to have been able to spend a week at our favorite place especially during the pandemic. Things were certainly different this time but we enjoyed ourselves to the fullest and can’t thank the staff enough! We can’t wait to return home again soon!! ??????