Royal Hideaway Playacar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6830 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best place for those who enjoy a genteel experience.

    Reviewed by beach_ready_tx(Fort Worth, Texas) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently (four weeks ago) spent a week at a resort near Royal Hideaway and, while I had a good time, I missed the slower and genteel atmosphere of RH. I love my grandkids ... but crying children are not something I wish to tolerate when I'm on vacation. Likewise, resorts that only offer outside dining (where there is no air conditioning) ... no matter how good the food is, when you have to use your napkin to mop the sweat off your brow, it's not going to be a good meal. Likewise, I don't need a large meal at night, and the food at RH is well-proportioned for the older crowd and always delicious. The resort is scheduled to reopen 11/1. I hope they're on time, as I have reservations for 11/6. I'm literally counting the days.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Home Away from Home

    Reviewed by bja19452018() on Sep 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    You are treated like royalty in your home away from home. The food is outstanding prepaired by Micheline Chef Alejandro Sanchez. The beach is one of the best in the Riverial Maya. Great for special celebrations or just a romantic getaway at thei adult only resort

    Hone Away from Home

    Reviewed by passionforfinefood(eugene) on Sep 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I and our adult daughter have been enjoying Royal Hideaway for the past eleven years. It truly is our hone away from home and we consider all who are employed here our second family. There is no finer destination in our minds. Beauty and excellence in service abound. We are cared for above and beyond our expectations on each and every visit. Would not consider going elsewhere. ??

    Pool chairs saved with towels

    Reviewed by summertraveler2008(New York City, New York) on Sep 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stop allowing people to mark chairs in the middle of the night! We went to the pool at 9am after breakfast and all the chairs were taken. The next night I had to set my alarm clock for 5am, yes 5am on vacation, to go to the pool and place a towel and book on my chair. And what did I see but at least 15 other hotel guests out there doing the same. This is not the type of thing I want to do on vacation. I hope this practice improves ... it’s not fair! Service at breakfast needs to improve. Waiters need to be more attentive and we shouldn’t have to constantly flag them down! And also your reservation system needs to be better for dinner reservations! Lastly, please check the AC in the rooms as our room wouldn’t get cold! Tell housekeeper to close the door when cleaning so lizards don’t enter the room. And the bathroom needs proper ventilation. Overall, this hotel needs to have a proper sales/marketing and staff meeting. This hotel could be great, but there is definitely room for improvement starting that the senior management level.

    Loved this place!!! I wish I could live here

    Reviewed by karina5155(New York City, New York) on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had an amazing time at Royal Hideway Playacar. I have gone to 3 different resorts in Riviera Maya and have had amazing experiences with all of them. This resort stands out the most because I love how close the beach is to all the rooms. I feel like it's a great distance to everything no matter what building your room is in. I did use to the gym and I feel like it's a very good size. I went in December 2019. I enjoyed the food which was amazing. I loved the Mexican restaurant that was by the beach. It was very delicious especially the fresh churros and the shrimp tacos. I also loved the infinity pool and it is literally right across to the restaurant/bar. If you don't want to sit by the pool you can take a few steps and you're on the beach. The beach was super clean and had plenty of chairs set up if you want to lay/sit on the beach. I enjoyed food and drinks on the beach. Genero was an amazing server. He was very attentive and always smiling. By the 3rd day he knew my order. If you want a great server request Genaro!!! I had an amazing experience. I am a New Yorker and I am spoiled when it comes to food. and the food at all the restaurants did not disappoint. I had dinner at the Italian restaurant and Japanese restaurant, both places had delicious food! One thing I will recommend is if you want to enjoy all the restaurants make sure the minute you arrive, you tell your concierge to make your reservations for the restaurants! They do book quickly and you don't to wait until last minute because you will most likely not get a reservation. Other than that, everything was amazing. My Concierge Jose was also great! I highly highly recommend this resort. It is in a private gate community so you feel safe stepping out of the hotel and finding little stores close by. I got a couples massage at a little shopping center across the hotel for a good price and it was great. Also if you like walking, you can talk a walk to the Playa Del Carmen 5th Avenue shopping center. It's about a 30 minute walk but if you don't want to walk, you can always take a cab/Uber!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5