Valentin Imperial, Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15329 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our new home away from home!

    Reviewed by samanthaBatzel19(Sioux Falls, South Dakota) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our first time to VIM and it did not disappoint! The staff are outstanding. I mean even in the middle of a pandemic and clean ups from hurricanes they were the best I have ever experienced. Friendly, kind, energetic, with great memories. The resort was so relaxing and I loved seeing all the wildlife near around. Ginger was my favorite restaurant. William at the sushi bar is AMAZING and Armando does an amazing job to get you’d seated and taken care of Nallely is a sever at the sushi bar and she is fantastic with a great sense of humor. The entertainment team are fun and energetic! I love pool biking with Jesus, talk about a work out! His energy is contiguous. Lorenzo has the best rules at pool volleyball and always knows how to make you smile! Felix started with the entertainment team in the middle of our stay and this guy knows what he is doing! Personable, friendly, and brings the fun! Great fit for the team. Rosa at the pool bar is NEXT LEVEL. Rosa made our stay! From making sure we were hydrated, to bring us personalized drinks. She always had a smile on her face and she has left an imprint on our hearts. If you want a drink but if you aren’t sure what to get ask Sonia at the main pool to make you something special. She will not forgot. She made me a drink and named it the Batzel (our last name) special. You have to check out Don Miguel bar. They have specialty drinks and coffee cart with fire! Ask for Virginia to make you a coffee drink. You will not be disappointed and you will make a friend. Go see Carlos at the Sports bar for the end of the night. He is fun and friendly. DJ Jerry brings all the hits at night and will make you night with some great tunes. Don’t for get to go see Santiago at the churro cart! The churro cart is such a cool feature of VIM and Santiago serves them with a smile! We loved going to the breakfast buffet in the morning. Hostess Ruth remembered us by name and knew we always wanted to set in Yorsi sections. Yorsi is exceptional! Remembering all the drinks we loved with breakfest and always brought us a basket of toast. His teammate Elvis was just as amazing! Always making sure we had everything we needed and while keeping a smile on their faces. Our favorite thing about VIM was the staff! Throughout everything they have been through they always were friendly and kept a smile on the face while going the extra mile. The beach is huge. It wasn’t open for the first few days that we were there but they didn’t waste anytime getting things back up and running. We found the biggest prettiest sea shells. We typically like to go to different resorts for all of our trips but we decided we will be returning to VIM because it is one of a kind! So if you are questioning visiting don’t and just do it!

    Amazing even during Covid19

    Reviewed by montem536(Westminster, Colorado) on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from 13 days at Valentin, and we were once again blown away by the beauty, service and quality of everything! We arrived 3 weeks after Hurricane Delta, and 2 days after Hurricane Zeta, so the resort had been hit pretty hard prior to our arrival. There were many trees down and bits of damage some of the buildings. The beach had been hit really hard, so a lot of sand had been washed away, almost all of the palapas were wrecked, the beach bar sustained major damage and all of the beach Bali beds were destroyed. The day we arrived, there was pieces of plants and palm trees ?? scattered all over and in the pools, and some outdoor furniture strewn about. By the next morning, you wouldn't believe what it looked like 24 hours earlier....the staff had the grounds back to the beautiful pristine Valentin that we're used to. Covid19 protocols.... All of the staff wear masks and face shields (the guests don't have to), and are very careful with everything they do. The service is always great at Valentin, but there was an extra level of outstanding service this time. We could tell that the employees were grateful for us being there and it showed. There are automatic hand sanitizer stations all over and we felt safe everywhere we went. There was a different restaurant closed each night, but the other 4 restaurants were open, and Mar Y Tierra (which was a buffet before) was now cook to order and open every day for breakfast, lunch and dinner. LeMarche which was and still is a breakfast and lunch buffet was good as always...they have employees serving each dish and the items that are their own dishes could be picked up by the guest. The bars (except beach bar) were all open and awesome! Between Covid19 and two major hurricanes in 3 weeks, this place could have been a disappointment, but we loved it more than ever! Well done Valentin! We will return again!

    Great place will be back

    Reviewed by MatthewS5(Chicago, Illinois) on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had to escape the pandemic, had to get away someplace reputable and safe. This place had great reviews so we gave it a shot. We were not disappointed! First off, beautiful grounds, to all my friends dressed in green, you do an outstanding job! Next the slight criticisms so we get them out of the way. 1. This is not Valentin’s issue but maybe they can find a work around. The reason my wife an I stopped going to Cancun was the airport experience. There is nothing worse after a 5 hour flight than to get assailed by people trying to sell you stuff. This needs to be fixed. 2. The transfer via Amstar. After getting past the people looking to sell or “help” for tips, it was almost impossible to find the Amstar section this time. One of the private shuttles took pity on us and told us where to find the Amstar section. Then they didn’t have a bus going to Valentin for awhile. When they did we sat in it for at least an hour before they left. Our plane landed at 2PM we didn’t get to Valentin until 4:45PM. 3. First and ONLY actual Valentin related complaint, the people working the desk need to be slightly better versed in English. Yes, I know I’m an American traveling abroad, with that said I honestly could not understand the instructions we were given by the lady who checked us in due to her thick accent and the mask.a couple of times I either went to the desk or called with a question it was very difficult to understand the staff. We did not have this problem with other staff, only the desk, I don’t know why. Now the good, or should I say the excellent. As previously stated simply beautiful property. They just went through tropical storms and the property was gorgeous. The room was amazing!The housekeeping staff was professional, approachable, and friendly. We really enjoyed the wildlife on the grounds too, the Coati, Chakalakas and other birds were beautiful and welcome. The pool was well kept and very accessible to all. Sexy Lorenzo was a delight every day and kept a “party atmosphere” going without being pushy, he came across as warm and friendly. The pool bartenders were outstanding! I did not have a poorly poured drink the entire time. The order takers never slowed down. I’m horrible with names, and I’m sorry for that but each and every worker at the pool should get an accommodation for their work. The restaurants, we did not have a bad meal, that includes the buffet style. We liked La Hacienda the best, the guacamole was out of this world. We did not get to try Ginger but we don’t like sushi. To anyone wondering where to go in the Riviera Maya, wonder no further. This is the spot. As I said before we will be back!

    Paradise

    Reviewed by jessicalY9183SX() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is breath taking! Wild life makes it feel like you are walking through a tropical paradise. The staff is nothing short of amazing and treat you like family. Drinks are delicious and food is amazing! The main pool is huge and the go team keeps you entertained with their vibrant personalities. Servers and bartenders are on point and work their butts off to make sure you are happy. Night life is the perfect combination of mellow by sitting around with drinks at don Miguel's or dancing the night away in the outdoor plaza to the tunes of the imperial band and dj. The resort is immaculate and they work their butts off to make sure you have a comfortable stay. We will def be back.

    Excellent Resort

    Reviewed by davidkQ9740IX() on Nov 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had an excellent 1st visit to playa del carmen. The Valentin Imperial resort is exquisite. We stayed in building 5 and our concierge, Veronica, was always friendly and willing to help out in any way she could.