The Westin St. Francis on Union Square

Our hotel stay at the Westin was amazing! SERVICE: Customer service at check-in, check-out, and during the valet service was superb. Very fast service, polite and efficient workers. Great communication when I asked a lot of questions. ROOM/HOTEL: The hotel itself is extremely nice, well taken care of, and clean. Our room on the 27th floor was spacious, clean, and included all the amenities needed for our two-night stay. No issues with anything in the room. It included an amazing view of the city! LOCATION: The location was amazing, truly in the heart of downtown San Francisco. Lots of places to eat (fancy and fast food) as well as places to shop. ISSUES: While our stay was pretty great, I only faced two issues. The main entrance on Powell Street is not open due to COVID, so their only current entrance is on Geary St. I already knew of this because of reading previous reviews, but was not told of this ahead of time by the hotel. Not that it's a huge deal, but for people who like to plan ahead of time, it would be ideal to let guests know ahead of time of the only available entrance, especially while using a navigation system. In addition to that, the entrance now is the entrance of the valet, so we had to walk around (and avoid getting run over by) several cars waiting to enter/exit the valet. A nearby entrance for pedestrians was closed, which would make a more suitable entrance for guests walking in and out of the hotel. The second issue was out of the hotel's control, but a neighboring guest was smoking marijuana and the strong smell made it into our room. I was too tired from all the walking (and probably from inhaling the secondhand smoke) that I didn't bother calling the front desk, but oh, well. I don't fault them for that. Overall: amazing stay, great location, awesome employees. Highly recommend!

Even mid Pandemic, the Hotel manages to shine. We booked a Superior King in the Tower with a City view. The staff were excellent although of course contact was minimal. We GREATLY appreciated the snack bar being open in the Lobby as San Francisco does not at this time allow indoor dining. Huge plus. Hand sanitizer stands all over including the elevators. The room had all the items on my checklist: Clean, spacious, mini fridge, safe, in-room coffee, spacious and elegant bathroom. The location of course is about as central in The City as one can get. The rates are comparable to any other luxury hotel, we'll be back!

I was checked in promptly, even though there is only one entrance now..and it's by the valet. The staff have been super respectful and nice. They were prompt whenever I called the desk to request something. Two of the best housekeepers, Lisa and Nu did a great job cleaning my room. They were thorough, fast and kind. Westin is lucky to have them.

We have to be out of our home for some remodeling soon, and called the Westin to book a stay. Justin Fly was the kindest, friendliest, most professional front desk agent I have encountered in my 50 years of travel. I am more likely to book with Westin in the future knowing that they employ and retain such incredible hospitality talent. Kudos Westin!

It was just amazing and all out wonderful, besides having to celebrate my birthday in the era of COVID, that didn't stop any of the great service and also me experiencing beautiful San Francisco. Thank you Emily McNulty for upgrading us to a beautiful and top floor room with sweeping views of the Bay as well as Golden Gate Bridge. She was also helpful on recommending things to do and what is open around. I'll be honest, I was drunk my whole trip because it was the weekend. This property is great, if you're a local like myself and want to be able to go around. This is smackdown in front of Union Square, accessible to all points of interest and easy access. Glass elevator too that shows of a Panoramic view of the city which was jaw dropping. All in all, best trip, Best birthday, Thank you for giving me a great time and a great welcome back to my hometown.