Pacific Gateway Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1963 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Higher Ups Turned the Hotel Into A Prison-Like Environment

    Reviewed by TibetanMystic(Canada) on Dec 21, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The place is currently essentially a prison for people who have to quarantine, and it's being managed with an iron fist. PHAC Management denied requests for room changes, and called the RCMP at the drop of a hat anytime they feel anyone if violating compliance ordinances. That being said, the food was excellent, the in-room coffee machine is super efficient and cute, and the front desk, kitchen and cleaning staff are totally cool. But the site management essentially only think inside-the-box and assume no responsibility and defer constantly to their superiors without ever providing a meaningful response anytime they're challenged with a novel situation. It's too bad, because this could be a great hotel option near the airport. But now they're energetically branded with a prison tattoo that will be difficult to rub off.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Exceptional hotel

    Reviewed by ThetravellingLady64(Prince Rupert, British Columbia) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed here many times. We love the rooms, service, people etc. It feels like we are coming home each time we stay. The staff are always helpful and friendly. There rooms are very comfortable and I love their pillows.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    An Excellent Hotel for humans and pets alike

    Reviewed by moushka(British Columbia, Canada) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel its special in terms of providing a lovely quiet and serene environment with very close proximity to Vancouver International Airport. Whether we are returning from a long overseas flight or coming into Vancouver for a one night stay, we always look forward to our return. The Pet fee tends to be rather expensive, but we feel it is well worth it, and our rather large Rhodesian Ridgeback is always welcomed back with enthusiasm by hotel staff. We have stayed at some of the other Airport Hotels when rooms were not available at the Pacific Gateway, but this is by far our favourite hotel. Rooms that look out to the harbour are beautiful day and night. We appreciate that the heating and cooling system is efficient and quiet and the hotel soundproofing is excellent - a bonus as we are light sleepers. Book ahead and enjoy the discounts or book a package where you leave your car while you travel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Good Location

    Reviewed by 788alanp(Clanfield, United Kingdom) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in this hotel for 1 night en-route to Whistler the next morning. The hotel is very convenient for the airport and onward travel. The hotel is satisfactory, clean and functional in all respects for an overnight stay. The buffet breakfast in the morning of departure was good and the staff throughout our stay all very helpful and cheery.

    Love this Hotel

    Reviewed by Douglas W(vancouver canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed here on several occasions either before an early morning flight or a late arrival and have never been disappointed. Staff are very friendly. Hotel service is great as well as the shuttle service to the airport. The offer for leaving your vehicle (included) in stay is great. Very clean and exceptionally comfortable!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5