Hotel Nacional de Cuba

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7226 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    FEEL THE HISTORY - BE PART OF THE LEGEND

    Reviewed by ROULA-THANOS(CYPRUS) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Hotel National was our first stop in our 10 days trip in Cuba. Hotel National is an iconic building in Havana and it is part of Havana history. The Hote has a long tradition and history of it's own. This you can when walking around the hotel, vsiting the small hotel museum and the Chrurcill Bar. Hotel is huge with beautiful patio and gardens. You must have have a mohito in the the garden or in the patio with live Cuban music. The rooms are huge and they have a 30ths or 40th style with some modern updates required. Condtion of the room can be better with better maintance. Very good location with nearby resturnants and just steps from the very famus beach road. The best for the hotel is the legend that carried over the years and this you can feel it. Hotel had a pool but nothing special. Food same as in most places in Cuba was average, poor quality and expnesive for Cuba standards. Staff was good overall and helpfull. Inside the hotel there is exchance office and also you change money in reception. It is rated as 5 * hotel and maybe on Cuban standards but not more than 3* hotel compare to European standards. If you want tobe part of this legend feel the history and the past glorious days stay there.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Beautiful, historic place to stay

    Reviewed by EstherP1882(Chicago, Illinois) on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is THE place to stay in Havana both for its historic connections as well as its mid-century charm. Everything about the hotel is enormous -- the lobby, the public spaces, but unfortunately not all rooms. I had room 432 for two nights which has a nice view of the Malecon and the water. Though it wouldn’t hurt to update it a bit, I enjoyed the old-style furniture, the cracked tiles on the floor and the nice size bathroom. An armoire holds a flat screen TV that has numerous stations including CNN. Though I didn’t use them, I was glad to see an iron and ironing board in the nice-size closet. Unfortunately the room had anemic AC and since windows do not open, it got quite warm, especially after a shower. On my second visit (4 nights) I was assigned room 515 which had a view of the water, but that was all it had going for it. Very small, poor wi-fi and over-achieving air-conditioning, even when it was turned off. It may have been a "childrens room" attached to a family suite. I was not happy with this room and asked to move the next day. Room 446 was perfect with a straight-on view of the Malecon, well-functioning a/c, nice size with twin beds and an updated bathroom. It is very close to the elevators hence a bit of noise and peak times, but it was the better of the three rooms I had experienced. The breakfast buffet is outstanding with numerous tables laden with everything anyone would want. Some days there were two egg chefs. I found the plate for tips at the egg station and also at the espresso station a bit tacky for this quality of a hotel. I did tip the egg chef as he remembered how liked my eggs. I enjoyed looking thru the various gift shops in the lobby and there were some nice things available. Prices are equal to those in the US. One of the quirky things for sale in the lobby shop are the hotels old onyx ashtrays. Don’t miss the daily 10am tour of the hotel. It is just over an hour and even visits the bunkers and tunnels beneath the garden. Our group was too large to visit the tower so we were shown photos of the views. I found all staff very friendly and helpful Be aware that check-out is slow as once you turn in your room key, they send someone to the room to check the mini-bar,etc. One woman in our group left items in her safe and it was not noticed by the person checking the room. I am happy to say that when we stopped by the hotel two days later, security had her money and passport intact. This speaks well for the hotel and its personnel. I stayed a total of six days over two visits and would stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-3

    Faded elegance in a great location

    Reviewed by 163terryt(Oxford, United Kingdom) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is ideally located overlooking the sea and is an instantly recognised landmark in Havana. The public rooms still reflect the elegance of its heyday but unfortunately the same is not true of the standard rooms. The décor is worn and the bathroom fittings showing definite signs of wear and tear, as do the towels. Also, hotels elsewhere of supposedly the same level do not charge for tea and coffee in the room. However, these faults are more than compensated for by the friendliness of the staff and the quality of the breakfast and sitting at the outside bar with a cool drink is an ideal way to end the day. I'd also recommend doing the free tour of the hotel - our guide (Igor I think) was very knowledgeable and informative with a good sense of humour. Looking at some of the other options available, with their boring, functional construction, I'd definitely choose the Nacional again

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-4

    Might not the good option!!!

    Reviewed by Maxxiiss(Turku, Finland) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stay here just week ago! Mar2020 I was arrived at the hotel around midnight, had a confirm booking in hand and all paid!!! But when i arrived night shift reception women said cant find my booking and it cant look any at the night time because reception computer dont have internet and dont help any at all!!! Seem i had very nice warm welcome to Cuba with this problem!!! We have a long big talk and finally i have to pay 348 euro per night and wait until next day that have to find out why she cant find my booking!!! But Night shift reception women had very customer services!!! Totally failed!!! So i paid!!! Next day: i have talk with reception and she was helpful try to call to booking center anytime but still not working!!! SO FIRST WARNING IS DONT BOOK THE HOTEL VIA OTEL.COM AGAIN NAME OTEL.COM Seem like because of otel.com try to did something that cheat on your booking!!! But after 5 called to Turkey (i support that it came from turkey if looking by phone number) we got the booking!!! Room are so out of date! Bed are so old, room floor seem so dirty, front of toilet floor very dirty from some water!! Nothing in room cabinet nor remember that have safe box or not!!! But toilet is really crab!!! But you can make the room so cold as you want that make me a bit happy!!! Lobby bar are nice to sit but seem waiter are not so kind about services!!! overall it really nice to sit and joy the weather!!! Oh, if you took the wrong lift you will find your room so diffiuclt haha. Hotel location are ok can walk to city but might can get tired when you wanna turn back to hotel And finally when we check out and again met the same women when we check-in!!! She really not serviceable because after check out she said !!! You are not ours guests anymore! Nothing she can help!!! OMG First hotel that i got this message!!! In this world cuba cuba :)

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1

    Value

    Value-1

    A Beautiful Hotel

    Reviewed by Janemccall(Vancouver, Canada) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It is fun to check this place out. Great architecture. We really enjoyed having a drink on the outdoor patio. A bit windy but the service was great and the scenery was terrific. The drinks were well made and not too pricey considering the location.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5