Paradisus Princesa Del Mar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7727 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    DO NOT WASTE YOUR MONEY

    Reviewed by Kelly S() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was a family trip, my husband and 2 sons who are 30 and 21. We stayed there October 10-17, we started off in room 1214 and my sons were in 1215. The mold in our room was sooooo bad it made your eyes burn, mold on the walls and ceiling, patio door didn’t lock, the safe was broken the a/c didn’t work and tv didn’t work. I went to the front desk and was told that someone would be by to fix things, how you’d fix mold on the spot is beyond me but we waited an hour and nobody came. I went back to the front desk and we were moved to 3121, the mold was tolerable but still totally unacceptable, you can see the mold on the a/c vent, the a/c barely worked absolutely no ventilation in the bathroom. The smell was horrible. Could barely sleep that night the bedding smelled so bad, I got a blanket from the closet, I almost threw up the mold and mildew smell was so bad. My husband has been sick with flu like symptoms since day 2, I’m not a doctor but I’m assuming it’s from breathing mold, yes we had our traveller shots. The waterproof mattress pad was stained and smelled. Day 2 we took everything off the bed and put it on the floor to be changed only to come back and find the same bedding was put back on the bed. Evening of day 2 I got some mosquito bites which were bleeding a bit and stained the bed, morning of day 3 my husband took everything off the bed again, put it on the floor behind the door to be changed. We were on the patio when the maid came, we watched her pick the bedding off the floor and take it out of the room, we left and went to the pool. Low and behold that night pulled back the sheets, the same blood stained sheets and same stinky mattress pad!! Again, I wanted my bed changed, again they actually took the dirty bedding off the FLOOR and put them back on the bed!! Morning of day 4, we were going in to Havana and wouldn’t see the maid, so as you can imagine by this point I’m furious and disgusted. I again stripped the bed, threw it in the bathtub and turned the water on. When we returned to our room later in the evening, the bed was made with dirty sheets, no mattress pad and no blanket. I found 2 dingy robes in the closet, put one one the bed and the other over me. My son’s room wasn’t touched by a maid for 3 days until one of them went to the desk, when he returned to the room the maid confronted him in the hallway yelling “problemo”, their towels and bedding weren’t changed and they had no toilet paper. This is at best a 1 star, my 21 year old cut his foot on the missing tiles in the pool, his foot was bleeding there was blood on the steps and floor leading to their room, I had bandages but the blood stains were there for 3 days. The staff at the snack bar are absolutely rude and get angry when guests ask for something they don’t have, was very disappointed that a 24 hour snack bar only had hamburgers, hotdogs and ham and cheese sandwiches and didn’t always have that. No French fries, they only had potato chip to serve with your burger or hotdog. One afternoon I left the pool to get a burger, they had none. With the horrible attitudes from the staff, I didn’t go back to the snack bar. The furniture in the rooms are old and dirty and are coated with mold, there is definitely a huge flea problem throughout the resort as we all left with numerous bites. We met some other guests and started comparing similar stories. Do not sit on the furniture in the lobby, you will be chewed up by fleas. Most of the water features didn’t work and had brown water in them, the piano bar was closed. I’ve been to Cayo Santa Maria in February to a true 5 star resort and absolutely fell in love with the Cuban people that’s why I decided to bring my family to Cuba. This resort was a huge disappointment, my first clue should’ve been the lady that was pissed and leaving the resort with all her luggage when we were arriving.

    Individual ratings:

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Great trip!

    Reviewed by Alicia1542() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice resort. Has good options and staff are wonderful. Fun activities all over. The pool is beautiful and has a swim up bar. The beach is great with tons of water sports. There is always nightlife. Marialys, Yaremys, and Scull treated us very well.

    Beautiful Hotel

    Reviewed by WonderingroeToronto(toronto) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at this hotel from Oct 5th to the 12th. My sister and I stayed in rooms 3215 and 3216. We met up there from different provinces in Canada so this trip was very special. It is a beautiful hotel. The beach, the hotel, rooms, lobby and it's properties were beautiful. The entertainment was great.. After decades of going to Cuba more than twice per year, this hotel had the best service and the kindest staff I have ever experienced in Cuba. Everyone was nice. The food for a 5 star was not as great or close to other 5 stars I have stayed in Cuba, We paid extra for this 5 star to get better food, The cold foods and the deserts were really good but the hot foods were limited and pretty much the same for dinner and lunch. There were alot of stews. They do have hot stations for pastas and grilled meats. This was the first 5 star that I have seen where the lobster was extra and very small for the price. The Japanese restaurant was excellent and on par with other countries. There were only three al a cartes available. Some of the non-royal guests werea allowed to go to the HillTop in Royal service but this was not offered to us. There were no potatoes of any sort and there was a lack of colas and bread during our stay. The room mini bars were only restocked once. The towels were only replaced once although visiably dirty and the sheets on our beds were not changed at all. All of this was not so important but the trip ended in a disappointment as we had a black hooded light weight jacket disappear from my sister's room the day before we left. It was a gift I had brought for my sister to take back to Canada. It had never been worn. It was too heavy to be worn in Cuba in October. We contacted the front desk the day before we left and also the day of our departure but nobody had seen it or seemed interested to hear about it. We had no other people in our room. We nicely asked the maid on the day we were leaving but she said she couldn't speak Englsh but we had spoken to her every day prior and thought she spoke English well. We bought gifts in Canada for the maids and we left some of those but we were also going to leave money but decided not to, I also found a tarnished gold plated stainless steel ring in the pouch of my purse that didn't belong to me, The bag had not left my room during our stay there. I saw the rings in the flea market on 18th street, That was really strange also. One suggestion I would have for the property would be to cement the pond around the Princess statue and put clean water as the water was brown and muddy. . We did have a good stay and maybe the food is better there when there is not a food shortage, There was plenty to eat though.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-3

    Varadero

    Reviewed by Dee M() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good resort, great service, especially from woman named Yaremys. Food was better than expected. Room service was okay. They forgot to fill up water a few times. No rum in room as mentioned on the website.

    Resort

    Reviewed by FarAway818109() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful resort!! Staff very friendly. Went to Yoga in the morning, it was my first time and Yaremys was very helpful and made the class enjoyable. Lunch by the beach was so fun and entertaining. Beautiful beach!!!