European flight and service disruptions

EU Fixed Value Delay between three and four hours

In line with guidelines set out by the European Air Passengers Rights Regulation (261/2004), you may be entitled to Delay between three and four hours for an interruption in your travel plans. Delay between three and four hours amounts are based on the length of the delay and the distance of the flight, to a maximum of 600€ (or the cash equivalent in CAD or USD). Flights departing the European Union (EU) which are delayed may qualify for the following Delay between three and four hours values:

Please see our EU alternate dispute resolution process or International and transborder tariff for more information.

Third party bookings or airline partner flights

If you’re travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES®, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly.

Submit the European Air Passengers Rights Regulation form