Fairmont Hot Springs Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 555 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Awful food, poor customer service

    Reviewed by harveymom1() on Apr 26, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The only good thing about this place are the hot springs pools. Front desk staff were not welcoming or friendly. The food at the restraunt was awful( we had to send back and drive to Butte for dinner). The $30 Prim rib tasted like old spoiling meat and salad greens were wilted and slimy. We were afraid of getting sick. The waitress seemed annoyed at us for sending food back. Rooms were okay and clean but could use some repair. Furniture in room was rather scratched up and lamp was broken. Hot springs felt great though. Seems like management needs to educate staff on customer service and hospitality.

    Disappointed

    Reviewed by valeriehJ1207EK() on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I was disappointed for several reasons. The food is over priced & not good We paid normal prices but amenities listed were not available because of the excuse “covid” Totally a daycare for kids. Not for couples

    !st road trip in over a year due to Covid19 and what did we find in our bed??

    Reviewed by Idahospud1951() on Mar 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Half eaten cookie. Yes. After 6 hours on the road my husband and I checked into the Resort. We are Seniors and looked forward to our first outing and a therapeutic soak. It was a seamless check-in. Our room was a double queen bed room. The condition of the room was barely passable. Very poorly maintained the furniture had nicks and scrapes, the slider to the patio was very difficult to open with dirty glass, cigarette butts lodged between patio and room and inside was dusty. The toilet was not secure to the bathroom floor and rocked. I carried antibacterial wipes and sanitized all the solid surfaces in the room as we have been cautious with Covid19. After settling in we spent an hour in the hot pool then returned to our room to change for our dinner reservations at The Café. Walking the halls to dinner we noticed the property was run down and clearly poorly managed with debris and room service dishes piled outside rooms. To their credit there were Hand Sanitation stations located in the common areas. Service and social distancing was very good in the Café and dinner was o.k. Ready for bed I turned down the covers on my bed to find a partially eaten cookie in the sheets. Seriously? The night manager offered us a different room, which was actually clean and comfortable, but with the move to a different room (without any assistance from staff) and our disappointment and disgust at the condition of the original room and property as a whole was totally unacceptable. Never again.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1

    Poor Service

    Reviewed by onthegooverthere(Missoula, Montana) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My family and I were very shocked to see many mattress left in a main hallway over our weekend stay! I assume they were going to replace mattresses in rooms at some point? Such an unnecessary eye sore! We also had a very disappointing dining experience in the Waters Edge restaurant. We made reservations online, then they didn’t have our reservation when we arrived. The service was extremely poor and unorganized. We had to reach out many times to have the waitress come to our table and one of our main entrées never arrived until all the other people were finished with their meal! When it finally did arrive the particular meal was unfortunately horrible.

    Not worth the money

    Reviewed by Alliisonnb3ll3() on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We live in Butte and decided to check it out finally. Rooms and guest areas are out of date and need to be refurnished. The food was really not good and was definitely not worth the money we paid for it. Basic meals cooked improperly. Room service staff were beyond incompetent. Paid way too much to stay here for what it is.