Occidental Costa Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8955 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice Resort

    Reviewed by dana s(Coeur d'Alene, Idaho) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We only stayed here for one night. Our room was tiny, but clean & the a/c worked great. The grounds & pool are pretty. Small beach area. Water isn't very clear. The food was very average. Service was very good. One night was fine, glad that was all we stayed.

    Awesome 3 days!

    Reviewed by 747maggieA(Aldie, Virginia) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Service was excellent, what makes me want to go back to a hotel it's always the service and Occidental Costa Cancun did not dissapoint, the staff at the buffet restaurant knew our likes and even room number by the second day, I loved that! the food was delicious specially at Mexico Lindo restaurant our Dinner was memorable thanks to Antonio Urbano, Ada Balan made us feel so at home, my mom loved her! Can't wait to go back! Viva México! ??

    Improvement needed with communication

    Reviewed by kesterbowin() on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hidden charges only when you get there they appear . No mony is givengiven back in US $ only their money. If your flight is cancelled and you inform the hotel you lost your payment and the day. Bestspa

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-2

    Winter getaway

    Reviewed by christmastrip(BC) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We upgraded to the double balcony room and it was worth it. We overlooked the pool area and the main stage for the evening shows. It was loud during the day...but so is Cancun. The beach is small but well taken care of. Not a lot of water activities as the website boasts... no hoby cats. Rather disappointing as it was one reason we picked this hotel. The food was good,the Mexican restaurant was the best, but it was the people that made this resort special. Luis was the best host, Welcomed us by name to the restaurants and the buffet...he seemed to be everywhere. Alex at the beach bar made the night right. Thanks to the amazing staff, you made up for the hotel short comings.

    Animation staff

    Reviewed by jojofamtravel() on Nov 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a good stay at this hotel, the animation personnel is really nice. Sheyla particularly, she is really kind with children and everyone!! If you’re looking for a relaxing getaway in a small resort, Occidental Costa Cancun is the place for you. I do have to say that there are a lot of seaweed on the beach, and that you can get bluer water at other resorts though!