Beach Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8304 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent stay, more for families and less for partiers

    Reviewed by G288PMdavidw(Antigua) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great stay here. Came with my 3 other friends for a bachelor party. All of the staff were extremely accommodating. Rooms were very nice and clean, very high quality furniture and linen. Location was great as well. Lots of families and couples staying here and not many partiers. Highly recommended if you're looking for a quieter stay with the family or as a couple! Our buddy Ernesto at the cafe was always fun to talk to and see when we went to eat. Customer service was also very accommodating when one of our friends caught covid right before the trip and had to cancel. They also do in hotel rapid covid testing and got my results within the hour. 2 test come free with each room which is awesome. Good times here.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Family of four, fourth trip to Beach Palace, buyers beware

    Reviewed by W1498SCemilyf(Prior Lake, Minnesota) on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Family of four, two adults and two teenage sons stayed at Beach Palace April 3 – 9 for spring break. This was our fourth visit to Beach Palace. There are many resorts to pick from in Cancun. We have always gone back to Beach Palace because of their fabulous customer service, great restaurants and amazing beach. During the pandemic, we made a conscious decision to support a resort/business (Beach Palace) in Cancun that we had a history with. The weather and beach were awesome. No concerns about COVID. The protocols and cleanliness are top notch. We did encounter issues that will impact our decision to return to Beach Palace. We arrived at the resort early and our room was not available. This was not a surprise so we checked our luggage, changed into our swimwear, and headed to the beach. We were informed that we would receive a notification when our room was ready. By 5 – 5:30 pm no notification was received so we inquired at the front desk and expressed our concerns - #1 the room not being available and #2 lack of communication/poor customer service. This was very atypical in the years we have been at Beach Palace. Staff offered a room upsell for $750 which would be decreased to $550 if we attended a 90-minute Palace Elite session at Moon Palace which we agree to. BUYERS BEWARE – save yourself time, psychological stress, and anxiety, and do not attend this session. #1 – the time commitment is longer than 90 minutes when you take into consideration the taxi ride to/from Beach Palace to Moon Palace. #2 – by the time our “session” concluded 5 different Moon Palace individuals met with us. Each person was increasingly more aggressive and confrontational as to why we would not “buy-in” and become members. We attempted to explain that the pandemic and our current lifestyle did not lend itself to having additional payments to become “members” – two new teenage drivers (increase in car insurance), upcoming college admissions, and job insecurity due to COVID. Relaying these messages fell on deaf ears. Recommendation to guests: We felt “held hostage” and wanted to get back to Beach Palace to be with our sons. We relayed our desire to leave after 90 minutes to be with our children and that was disregarded. The “session” was not worth the discount of $200 toward the room upgrade. In the end we did not become members due to the aggressive nature of the staff. We did purchase a $299 certificate that allows you to book 4 nights at $1,200. However, it is unlikely that we will visit any Palace resort in the future given our experience. This is unfortunate because we truly love the Beach Palace resort and its staff.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Very surprised

    Reviewed by edythelma(Chicago, Illinois) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were in the Beach Palace from March 29th to April 3rd. 3 adults, 1 senior and a teen. After staying at The Grand Moon Palace several times we had low expectations visiting the Beach Palace. Kinda like going from a first class seat to a middle seat in the back of an aircraft But boy, were we surprised. Even though we were there in the busiest week they have EVER had this year , we were AGAIN spoiled. Jesus from vacation planning was extremely helpful setting up the mani's /pedi's / massages as well as the facials for the family. We were in the hands of Veronica and Miriam as we enjoyed our couple massage and facials. The "L team" of Lisbeth, Liliana and Luisa finished up tackling our rough feet and they left them as smooth as a baby's butt. We dine at the 4 restaurants at Beach Palace. We would say that our least favorite was unfortunately La Terreza We were extremely disappointed with the meat selection. Everyone in our party ordered different cuts and none were satisfied. Either it was too chewy or rough. Yet, Bocelli made up for it. The manager Carlos was so pleasant and courteous that we dine there 3 nights out of 5 nights we were there. Chef Hector cooked the sirloin to perfection. Our servers Damian and Vladimir were spot on with the drinks and service. Kudos to THE A TEAM. Our last night we headed to Wok. Not expecting much we were treated with a surprise. Cristina the manager and Silvino our server knew what we needed to eat and drink. They brought dishes and we ate and ate and ate. Delicious. The beach was amazing and the daily music at 10 PM was superb. Live music to dance to was fantastic. We were greeted by Angelica at the store and brought back some aromas and cuff links as gifts from our trip. Thank you for providing the Cov Id exam so easy and pain free. From The Diaz family we would like to Thank you for providing a safe, secure, fun and relaxing atmosphere.

    Beach palace success

    Reviewed by familytraveler123(Brigham City, Utah) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It takes a lot for me to give 5 stars. I absolutely loved the beach palace but there were enough reasons for me to give a 4 instead of 5. Let’s start with what we loved BEACH! Beautiful it was beautiful and the lifeguard was so good and kept us all safe out there with the strong waves. We found the most beautiful shells Hot tubs and pools. Pools were warm and hot tubs hot just how we like it! Chair availability. Easy to find chairs on the beach and pools Kids club. Although small it was clean, fun and Sarah was so kind to my kids and us parents Sky bar drinks and hot tubs were amazing and view was out of this world. Angelica is the best! Housekeeping and mini bar attendants were the best I have had Cancun nanny services we used was excellent Proximity to la isla mall was perfect for us Beds so comfy and huge. The balcony was amazing and huge overlooking the lagoon for us. Not a lot of cons but room service was sub par compared to other AI resorts we have stayed at. We have also had better buffets We have two rude employees that kind of puts a sour taste in your mouth but I understand you can get that anywhere We will stay here agai for sure but it is more like a 4.5/5 for me but that is not an option

    Super relaxing All-inclusive on the beach!

    Reviewed by Nelrak(Louisville, Kentucky) on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came as a group and got six rooms for our seven night stay. We stayed on the lagoon side of the hotel. We spent several evenings on the balcony looking across the lagoon at the rest of the Hotel Zone, watching the traffic, and watching the ferris wheel. The weather was perfect in the low 80s during the day and in the 60s at night. It was interesting in the fact that the lagoon acted as a buffer for the rain. We noticed several storms over by the RIU but they never reached us, which was awesome! We were on the 8th floor and our room was very clean, spacious, and nice. We kept our room at 68 degrees and the AC had no problems maintaining. The bed was super comfortable. The toilet and shower worked great as well. Also, their toilet paper was some of the best we had used in a resort/hotel/cruise ship! The food was really good. We tried all the restaurants and found them all great! The pool bar was really accommodating as well for drinks and lunch. We spent a lot of time in this area. We enjoyed the Sports bar in the evenings for late night entertainment and the staff was fantastic. The staff in the whole resort were friendly and engaging. There wasn't much we asked about that they didn't know or would find out an answer/suggestion for us. We are planning on coming back to the Beach Palace in April, June, and September this year.

    Individual ratings:

    Service

    Service-5