Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8637 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Bad experience

    Reviewed by carloseL4195PY() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The only good thing is the beach is very nice Staff rude I was with no water in my room. For couple hours No beach towels for the whole day Every time I when and ask for towels they tell me in 30 minutes Guys at the bar rude Really I have nothing but bad experience at this place I will never recommended to my family or friends

    Happy with hotels staff

    Reviewed by fredyl905() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Experience amazing with the place but more with Janet ,dania,gozalo,y el couch de bally ball very nice people and planning a go back . Thanks to dreams to have Sach amazing staff food is amazing at all places drink uff all u can and drink can't say anything bad about it

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Very good!

    Reviewed by deyvidwilliam() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Their infrastructure is not that big but very location and staff are awesome. They probably have the best value for money in Cancun. Bonus points: They surprised me with a birthday cake! Strongly recommend!

    Service Excellence

    Reviewed by davecaptain1(Harrisburg, Pennsylvania) on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We returned to Dreams Sands on 10/5/2020 after 2 months passed since our last trip to this amazing resort. As I stated in my last review, I promised that we would return, especially due to the incredible service provided by the staff and management. We had to deal with hurricane delta on day 2 of our trip, but I cannot emphasize enough how professional, caring, and detailed the crew was during this intense, last minute situation. These wonderful hardworking people (especially Lorena) made us feel very safe and comfortable. Unbelievably, we were brought back to the resort after spending only 1 night in the shelter. The hotel crew worked tirelessly to get the resort back up to par. The remainder of our trip was perfect! Between the beautiful beach, the clean facility, the impeccable service, and the delicious food truly made our trip memorable. I cannot say enough about the food presentation, taste, and variety provided by Chef Francisco and Chef Daniel. They both put all their heart into their culinary creations. We have been thoroughly impressed with the food on both trips. The service here is top notch from start to finish. The entire staff needs to be rewarded for their dedication and making us feel like part of the “Dreams family”. But a special thanks to those who really impacted our stay. Pao & Rubi assisted our every request quickly and with pleasure. Arturo, Karina, Eduardo, Jose Luis, & Armando, Alberto, & Marcos served us with such a friendly personality every day. I also must mention Gregorio and Nancy for creating and leading a great team! We thank you an appreciate your service. We will be back to visit our Dreams family soon!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Delta

    Reviewed by merissanc(Fayetteville, North Carolina) on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I Scheduled a trip back to Dream Sands resort after such an amazing trip prior. Needless to say we are just as impressed if not more! Unfortunately we arrived the day before hurricane Delta but precautions and hospitality were not spared by any means. The employees knew exactly what needed to be done and expedited it efficiently. Everyone was evacuated to a local college all windows were secured, given the circumstances and even with others complaining the employees maintained their cheerful and helpful attitude. With such short notice we still had a safe place to sleep, 3 meals a day, clean facilities, plenty of water and entertainment. Once everything cleared up we were back to the resort and even with the staff being awake over 24 hours they had dinner waiting for us! The pools and ocean front was cleaned up so diligently it was amazing. Every time you pass by staff especially ones who usually serve you they always greet you and make you feel like family. Every meal the food is amazing the chefs are so accommodating and definitely go above and beyond. The team even made room for my friends in Cancun to get a room with us. The entire building was always clean and stocked never short of options or smiles. We love it there so much we even extended our stay! Long story short my family and I will definitely be returning to this resort. Thank you so much! Chef Francisco, Chef Daniel, Capitana Paola, Capitán Arturo, Alberto, Eduardo, Ruby, Marcos, Nancy, Gregorio, Jose. Just the names I can remember. Amazing job!