The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 10431 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent family hotel

    Reviewed by ViktoriiaAndrey(Seattle, Washington) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spend 10 nights in The Grand At Moon Palace. Very nice family oriented hotel. A lot of fun for kids: WIRED room, play building and huge aqua park . Special thank you to the ProFlow team: Anuar, Jalil,Miguel A.,Montse. They did a great job!!! My husband and son enjoyed the ride! Also special thank you to Food and Beverage Assistant - Rodrigo Gomez for a great service!!! Our son's Birthday and last dinner was unforgettable !!! Thank you Rodrigo! People make a difference !!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Just ok

    Reviewed by daniellew643(Austin, Texas) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pros: drinks are good, mattress comfortable, some food decent for an all Inclusive, nice bathtub, staff tries hard, good breakfast buffet, coffee was good Cons: phone calls early in morning that woke us up every day to sell us a timeshare, ridiculous height and age requirements for kids club and water park (my 6 and 7 year old couldn’t do anything and they typically LOVE kids clubs and hated this one so I had no alone time), very spread out, all pools and hot tubs were freezing except 1, beach is not the nice Cancun beach (that’s the other side of Cancun)

    Specializing in Excellence

    Reviewed by Lillian S(Cleveland, Ohio) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently stayed at The Grand at Moon Palace. I was very impressed with their COVID protocols, and the attention to details exhibited by the staff. All staff persons were welcoming and attentive, and I would like to acknowledge several rock stars! Alejandro (Alex) in the Grand Buffet is very personable and delivers amazing service! Jesse at the Front Desk was extremely helpful! Alfredo with the Bell staff went above and beyond! I highly recommend this resort!

    Horrible customer service

    Reviewed by S7278LJlarryk() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It’s all about fake glitz and glamour and bad customer service. When there is an issue you get made promises that never come through. While some of the people that work here are great the management is horrible. I would stay at one of the many other choices if you come to Cancun.

    La Cantina

    Reviewed by MarthaC1893() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Honestly one of the best restaurants here. Very glad with the service and over all the staff, specifically Damian, Anglica, Mixtinze. Highly recommend if you want authentic Mexican food and great service.