Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9021 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent food and service

    Reviewed by tonyaF5934CZ(The Woodlands, Texas) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was super clean and service was fantastic. Food was amazing with many choices. Beautiful beach with lots of options on chairs. The staff was very attentive making our experience one of our best in Cancun. I would highly recommend to anyone looking for beach or poolside enjoyment.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Zilara never disappoints

    Reviewed by Z8457ZFmike() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    COVID procedures implemented were impressive. Felt like they were well prepared and had guests safety in mind. Great staff as always. They really do work hard to serve each guest. Our third trip to this resort and first time in November. We will be back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Vacation

    Reviewed by jdogg1234() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    LOVE this all inclusive! The resort is beautiful, food delicious and staff exceptional! This is our third time back. Special thank you to Hector the wine sommelier, Jose Luis at the Coffee shop, Jesus at Spice restaurant , Martha the Pilates instructor and Pedora the massage therapist at the Spa. The staff is what makes this resort such an extraordinary destination!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    My favorite spot in Cancun!

    Reviewed by jessbarn123(Texas) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow! I wish I could give more stars for the Hyatt Zilara. Here are my top 3 reasons why we *loved* this resort. 1) Amenities were very clean. All employees wore masks re: COVID. We felt safe the entire stay, so don't let the fear of the virus stop you from visiting. Now is the time to go because there is not as big of a crowd. 2) Customer service was unreal. The entire waitstaff was super friendly, professional and attentive. You become friends with many over the duration of your stay. Shout out to Manuel, Memo, Ligia, and Gina! Please make sure you bring $1s and $5s to tip your waitstaff when you go. They really appreciate it. 3) Food was awesome! There are 3-4 restaurants on site, all with spectacular food. It truly is an all-inclusive, and I never felt like I was getting "sold" on anything extra. You really don't need to leave the resort because there are so many different food options. Love! Love! Love this place, and cannot wait to go back. There is also a private Facebook group if you want to join that and learn more about the resort, meet new people, etc.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best time ever

    Reviewed by fergisten(Boston, Massachusetts) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the amazing place I have ever stayed at and I do travel a lot. From the bell man/woman to room service, everybody was showing the highest level of customer service possible and this was done without effort, I could easily tell they do get great training but most of all, the staff there are genuinely process that I surpassed hospitality

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5