Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9636 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing wedding weekend!

    Reviewed by Daltex888(Dallas, Texas) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family and friends all came down for an amazing 4-day wedding weekend. My partner and I will remember the weekend forever — there was no detail that was missed. The entire Zilara wedding team led by Alejandra Parra took care of EVERYTHING!! From the rooms to chefs and wait staff and to the support teams — the wedding designs to the music and photography and to everyone else — we were nothing but elated. All of our guests let us know that they loved the hotel, the grounds, the rooms, the food, the wedding events, and simply the whole weekend. Just amazing! The entire hotel staff was always very attentive and took care of all of our needs. I wanted to thank the team again for the service they provided — they went above and beyond our expectations from the early stages to the Big Day! We look forward to coming again at our one-year anniversary. We already miss Cancun! GRACIAS!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    All Inclusive can replace Cruise

    Reviewed by RejeanL29() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our first exprience with an All Inclusive , we did more than 50 cruise from 7 days to 64 days. We loved to do what ever we wanted whenever we wanted . The room are big with everything you need. The only negative was the AC which was working well but the air was coming directly on our head and we were not able to sleep with that. We we shuting the AC then we were sweeting and sleeping in wet sheet . Beside that everything was super . We really enjoyed the 7 days and left very relaxed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Vacation!

    Reviewed by sjrn(colorado) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow - amazing vacation with my husband! If you want an adults only, low key, relaxing beach front resort this one is perfect! The staff couldn't be any nicer - seriously the kindest and most accomidating folks ever. Our room was heavenly - we got the King, oceanview and I will be dreaming about that view until we go back next year (yes, we are going back!)! It was quite windy and the ocean was bringing in lots of seaweed but they worked hard each morning to get it cleaned up. The food was mostly good...just a few things we didn't like but overall yummy. We don't drink alcohol so I can't rate the drinks but it looked like everyone else was enjoying them. I had the best massage at the spa! We never left the resort so can't tell you about the surrounding area. The resort provides free covid testing but the results take 24 hours so make sure you make an appointment 2 days prior to your departure. We had such a wonderful and relaxing vacation...no complaints other than it ended too soon!

    Amazing!

    Reviewed by 351JenniferE(Saint Petersburg, Florida, United States) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I joined close to 50 of our friends for a birthday celebration and 4 night stay. I did not have high expectations given the all-inclusive nature of the resort, but my expectations were exceeded at every turn. I have traveled all over the world and stayed at many luxury resorts, and the service at Hyatt Zilara was absolutely at the top of even my best hotel experiences. The staff is incredible and aims to please in every way. Our group shenanigans were tolerated with incredible grace and understanding. The food was so delicious, and even the room service food was impressive. Nightly lobby entertainment was something we looked forward to each evening...such great shows! The spa was seriously ahhhhhmazing from the eucalyptus steam room to the massages. The king swim up suite was luxurious, and the bed was so comfortable! The only thing I might tweak is that the sun creeped in between all of the curtain corners pretty early in the morning, and we couldn’t find a way to keep it completely dark until we were ready to get up. Highly recommend this resort, and plan to visit again.

    Beautiful resort !

    Reviewed by Gan P() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful resort , love my room really nice with a ocean view balcony , really enjoy the sun sea sand and variety food provided! Fantastic All inclusive hotel! Staff is amazing and so nice . Especially pool bartender Miguel , very experience , make us a lot of drink I never have before . Me and my friends enjoy it .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5