Hyatt Zilara Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

13683 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Service

Go820570 on Apr 12, 2024

Super super great service ! Our hostess Cinthia was amazing ever day’ lead by the main cap. Samantha she made us feel at home every single day! We will 100% be back again! We went to all restaurants and every single one had amazing service, they all knew are name after about 2 days. 100000% recommend!

TripAdvisor users rated this property 4 out of 5

Great spa!

ferretvw on Apr 12, 2024

Spa experience was great! Bertha, the valet in the hydrotherapy room, was very helpful and kind. Alejandro gave me a great deep tissue massage. Highly recommend the spa. But I wish the rooms were quieter. Nightly entertainment in the lobby was incredibly loud inside the rooms. The hotel needs to invest in noise proofing .

TripAdvisor users rated this property 5 out of 5

Spa

Danny F on Apr 12, 2024

Great spa experience with Marta Bryan Patricia and Theresa. They were very accommodating and everyone in my group enjoyed their experience. The hotel is very nice and constantly offering activities. Thanks again to Marta Bryan Patricia and Theresa.

TripAdvisor users rated this property 5 out of 5

Best luxury, romantic beach trip ever!

Rohini R on Apr 12, 2024

Hands down best vacation of our lives! Incredibly beautiful property with breathtaking views of the ocean ,pool and beach. Food was incredible, staff was excellent. Everything was just so CONVENIENT. the options for food and activities were amazing. Special shout outs to Hilda, Brenda and Laura from Zen Spa for an amazing spa day! Diana from the Sky gym who led us through a wonderful Sunrise Yoga session and a killer Pilates class. Also Alejandro from Spice who introduced us to our new favorite drinks! the E-concierge was so lovely and thoughtful as well. Everyone was kind and helpful. Room was beautiful and clean. Can't wait to come back! Maria Marie was a huge favorite!

TripAdvisor users rated this property 5 out of 5

Fantastic resort!

robertgI4518FB on Apr 12, 2024

Beautiful facility, fantastic food, great entertainment, and an absolutely amazing staff! It is an all-inclusive, adults only resort on the beach. I highly recommend it! The staff truly go above and beyond to make your stay wonderful. And the food is outstanding. My only negative is that they don't have a good bar near the beach to relax and have a drink. However, their staff will bring food or drinks to you virtually anywhere on the property.

View All