Sandos Cancun Lifestyle Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6049 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Incredible service, food and views.

    Reviewed by dspoon333() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A completely enjoyable time away, third floor room with a view of pool and beach. The customer service was exceptional from Gabriel our Royal Elite concierge, to the maid to the pool concierge Josefat, bartenders, front desk personnel, We stopped by the Royal Elite Vacation club and met with Joaquin Mujica who provide us with information we did not know even though we are members just exceptional in every way. Every one we dealt with seemed to have ESP anticipating our needs before we could ask without being intrusive! Completely satisfied and con not wait to return to this location.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Wonderful vacations

    Reviewed by JoanCarroll66() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just finish two weeks here at Sandos Cancun, the staff especially The pool and entertainment staff are amazing, Jose Luis from the pool concierge tried to gave us the same bed everyday and he was so nice with us, Alex, Rodrigo ,Arlene, Bernie, Javier are the best entertainment team we have ever seen, Jorge the waiter from the pool couldn’t give us any more more attention if he tried, just we have a problem with our room but was all solved properly and to our advantage, thank you Fernanda from the concierge team. P.S. Can I take Alex home with me?

    Entertainment team at resort

    Reviewed by stuartl228(London, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just have to say, the hospitality and entertainment team at Sandos, lifestyle hotel are amazing. Alex,Arlene,Bernie,javier and Rodrigo have made the trip very special. I will definitely come and see all of you.

    Amazing customer service!

    Reviewed by travisp444() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Small, well kept resort that provided great customer service from beginning to end! Right on the beach. Staff is more that happy to help with any questions! Overall, great stay, amazing customer service!

    Alberto from the Spa.....Sandos lifestyle Resort

    Reviewed by Frank S() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Arrived at Sandos resort on 10/10/19 for a friend's wedding. Alberto from the spa approached me and friends by the pool and seemed to know we were there for the weekend wedding and began explaining to us about a special promotion for all the guests of the wedding. He told us we were all entitled to about a 40% discount of any spa treatment's and offered a great deal on an 80 minute head to toe massage along with full use of the spa for the entire weekend which was great. He then offered 3 of us a 10 minute massage right by the pool free of charge and it was amazing. Myself and several of my friends from the wedding party made reservations right on the spot and the massage was great the entire staff were very nice and professional. At the end of my trip had a slight problem with the spa due to some people not making it to their reservations so I had a problem checking out but Alberto from the Spa came to the rescue and resolved the issue fairly quickly so I could check out without further incident.