Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11919 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent vacation!

    Reviewed by Cheri H(Grant-Valkaria, Florida) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great resort! We were booked in a Preferred Club Honeymoon Suite so we were taken right away up to the Preferred Club check in area. We were met there by our butler, Jorge. He does his job so well! Every time we walked past the Preferred Club lounge, he would stand up from his seat, ask us if everything was okay with the room, and ask if we had any special requests, and always greeted us with a smile. The last night of our stay he was so kind to surprise us with our room decorated and a bubble bath drawn for us. Our room offered a nice view of the ocean while also giving us a great view of the beautiful sunsets over Nichupte Lagoon. We really enjoyed our room. Service was outstanding here. At the Preferred Club pool, if chairs weren't available, you could place your name on a waitlist and be given one when there was an empty one. I noticed that at the other pools, they seemed to be pretty good about watching and clearing chairs that were not being actively used. Juan was our pool waiter at one of the main pools and he did an exceptional job at keeping us with drinks and water at all times, always kind and courteous. We ate all of our meals at the World Market Cafe. We had excellent service there with the following really standing out: Daniela the hostess so kind and always with a smile; the manager Wilian, very attentive to detail and always asking if everything was okay, and our morning and afternoon waiter Geisel, promptly attending to us and even having our drinks ready for our table just after we were seated. The food was good here and offered several choices for our vegan diet. There were several other restaurant options available and most had vegetarian options on the menu. The entertainment staff was excellent. They were good to encourage everyone to participate but not in a way that was pushy. When not leading an activity, many of them could be found around the pool, engaging in conversations with the guests in an effort to get to know them and include them. Those on the entertainment team that particularly stand out include: Fernando, Maria, Guillermo, Kevin, Emmanuel, and Yesica. The gym is a really nice facility but it does get quite busy in the mornings. Eloy in the gym is great resource here and is so nice. I really liked that there was enough liveliness to this resort without it feeling like party central, it was a great balance.The facilities were really clean throughout the resort. Service was terrific. We will return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Awesome Bartenders

    Reviewed by jessicaxxb90() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the first part of my review so let me do the positive: Our bartenders GINO & IVAN (in the lobby bar) were the sweetest guys ever. Their service was great and their conversation was even better. They also made sure our drinks were perfection and they were. These two were our BFF’s the entire trip. I miss them already.

    Wonderful vacation at Secrets the Vine in Cancun

    Reviewed by joschuh32() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I have just returned back to New York after spending a fabulous week at your resort and we wanted to highlite several employees that treated us like we were their family. Sure, I wasn't able to meet most of your staff on a personal level but I'm sure they are all part of a special team. My wife was treated to a great Spa experience by Miriam, who gave he a facial treatment. She was very professional, extremely gentle and effective. It was a wonderful experience to have a Spa treatment while on vacation. The beach staff were very attentive and extremely friendly. I would especially like to recognize Kawi Sanchez, who provided us with refreshments and food at the beach all day long on multiple days. He was an extremely friendly and personable young man that I really enjoyed spending some time with. special thanks to Narcisco the server for his professionalism and his insights on Mexican culture and sharing his personal experiences. Hats off to the Chef (I think his name was Fernando) at the Market Cafe who went well out of his way for us. We were having dinner the last evening we were there and we were disappointed that the Lime Soup was not on the menu for the buffet dinner. The Chef graciously prepared us our own personal lime soup bowls which was so greatly appreciated. Thank you both!! Thanks to all the staff for making this an enjoyable and memorable vacation !!

    Wonderful trip back to Mexico

    Reviewed by eschuh32() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I just returned from a week vacation where we stayed at Secrets the Vine in Cancun. We have stayed at several All-Inclusive hotels and they were all very nice but this hotel is just awesome. From the food in the different themed restaurants to the service at the spa, the staff just couldn't be more friendly and accommodating. We were steps to the beach or several pools that were spotless. It is an adult only resort so there were no children under 18 which worked for us. There were all the activities at your disposal including tours, excursions and water activities. You will be offered to attend a breakfast presentation on the other hotel properties and have the opportunity to join a priority vacation plan with exclusive offers to members. There is no obligation but it a good opportunity if you can take advantage of it. Overall, had a great time, on our second trip to Cancun. Love the people, the culture and the food. You will too.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Engagement trip

    Reviewed by Vacation429(Ohio) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’ve been on many all inclusive trips at Secrets resorts. This by far was the best trip ever. We were greeted with cold towels from the spa after traveling all day and also a glass of champagne! Our room had a banner that said “Just Engaged” and there was a chilled bottle of champagne waiting for us. All staff were very attentive and made sure to treat us like gold. Food was A+, our favorite restaurant being Draguns for dinner and Sea Salt for lunch. Drinks were great quality and decent pours! We didn’t have preferred club but honestly we didn’t mind! It’s hard to pick a favorite employee, but four stand out to me. Kevin on the entertainment team made sure everyone was having fun with daily activities. Ray At the pool bar knew our drinks by day two and made them extra delicious. Jose at Sea Salt grille checked on us constantly to make sure food and drinks were to our liking. Miriam at the Vine Lounge was very personable and asked us every night how our day was. I could go on and on about what a dream this vacation was and my fiancé and I will definitely be back... maybe even for our honeymoon!!

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX