Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 9465 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hyatt Ziva Wedding Trip

    Reviewed by blairh1(Omaha, Nebraska) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were at Hyatt Ziva Cancun from March 11th-21st, 2020. We got married there on 3/14 and we had 28 guests come with us! This was our third time coming to Hyatt Ziva and there are so many reasons we will always keep coming back! The staff there is second to none. I have to give major thanks to my wedding coordinator Vianey. She made my wedding more spectacular than I ever could have imagined! Joel from Turquoize Tower always greets us with a smile and a hug. He is amazing. Cruz, a waiter by the Pool bar took care of my entire family all day, with a smile on his face. Sophia at the spa gave me an amazing massage the day of my wedding that left me relaxed and feeling ready for my big day. Carlos from Habaneros and Gabrielle who was our main server at our wedding just went above and beyond to make us feel comfortable and taken care of! We love Hyatt Ziva and cannot wait to come back! Thank you Hyatt Ziva for making my wedding day one I will never forget!

    Pfitzner b-day vacation

    Reviewed by Trek43268148292() on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort beat all of my expectations and I highly recommend it. From the moment I arrived on the property I felt like VIP and throughout my stay the staff continued to impress me. Some notable staff in no particular order I would like to thank: Oliver and Oscar from Gulf Beach side, Alejandro and Christian from Dip and sips, Marcella from breakfast buffet, Andrea at the front desk and Carmela from Tres Cervesa bar.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Resort Ever

    Reviewed by annemariecaldwel2017(Farmington Hills, Michigan) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Most amazing hotel staff, food and amenities. Worth every penny. Marcelo at the buffet took care of us like family. David and Irma at the adult turquoise pool were so attentive. Every employee treats each guest like royalty. From the moment of arrival till the sad day of departure you will experience magic. Eating at Habenaros viewing the ocean will forever be one of my best memories This was our second trip to this resort and we can’t wait to return.

    Spring Break 2020

    Reviewed by angharriss() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel has much to offer. Great location (lots to do within walking distance), fun nightly shows, staff was friendly, food was very good with many options to choose from + room service. Beach was beautiful, multiple pools and felt very safe at all times while at this property.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Roberto bravo

    Reviewed by Shir188() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This amazing guy is an angel !! He helped us so much with our flight company that canceled our flight . He helped us to close a new flight back home at the last minute. Thank you amigo You are the best.