Hotel Colonial Cayo Coco

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1642 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A nightmare

    Reviewed by anitnelavsss() on Jan 02, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    IT’S A NIGHTMARE! My family and I had to change rooms 4 times (!!!) because we had problems with the door, the bathroom (water was cold and the other didn’t have water at all), bad smell and the other room water was falling from the roof. The air conditioning in all rooms were super dirty too. The photos are from the best room we could get! The pool was dirty also. The food was terrible. It was supposed to have 3 restaurants but only one was opened. I found a spider in the water they were serving during Christmas. ALSO, when I went to ask to change my room, the receptionist (and manager) was really rude. He started to speak Spanish saying the I was lying, but I also speak Spanish and he didn’t know that. I went to another person, asked to move to a different hotel. They offered me another one, but the reviews were bad so I asked another one and said I would pay the difference. One more time, she started saying bad things about me to another guy in Spanish thinking I wasn’t understanding. Ps: thank you Lucy, Alex, Pablo and people from the kitchen for doing their best to try to solve the problems.

    Good and Not So Good

    Reviewed by sbento(toronto) on Dec 31, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Having traveled to Cuba a number of times, my expectations are neutral. This resort is quite old and I can see that they have attempted to upgrade and renovate the rooms. We did not over pay for this resort, we got a very good deal for a beachside hotel stay. If you are okay with just going on vacation to lounge at the beach or the pool and have basic drinks, this place will suit you fine. if there are somethings that you cannot live without on vacation, the following should help you make a decision Food - typical of Cuban food, lack of imagination when it come to prepping the food, over cooked under seasoned. I always wish when I go to Cuba the resorts that don't have a lot of options prepared 5 really good dishes instead of 10 really bad dishes. I don't need a lot of food, just good tasty food. Stick with local ingredients. You may want to bring your own condiments and such. ketchup, mustard peanut butter jams. Breakfast was delicious, fresh bread, eggs, breakfast meats., juices, yogurts. Cereal choices were lacking. Rooms - again looks like they are trying to upgrade but I need at least the basics, consistent hot water and working fixtures. I will say the AC worked very well. Housecleaning - they did come everyday, but I would like to have seen a better job of it. The rooms are clean but basic. Entertainment - the staff are awesome and really try to show you a great time. They are doing there best with what they have to work with. Personally Cuba is one of my favorite place to visit and I will always keep coming back, I wish the best for this resort, I understand that it is owned by Cubans, so hopefully money spent here goes directly back to the Cuban economy.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    Return Trip in Off Season

    Reviewed by J0Anne(Palmerston, Ontario) on Nov 29, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have made many trips to The Colonial. There were not many guests the week we visited. Our room had been upgraded with new mattresses, lamp shades. A/C and Hot Water worked fine. We did have some issues getting into the a la carte but didn't spoil our vacation. The beach was amazing. Weather was great. Staff are excellent at this hotel - the real reason why we return. They cannot do enough for you. Food was good but the main problem was what the staff had to work with. Take your own condiments if they are important to you. I have never travelled to Cuba in November and maybe some of this was due to being off-season. There was entertainment in the Piano Bar - but we never knew when (time) it would be. The Colonial provided a great vacation and is a special place with to visit with it's old colonial style. Plus - if you want a great Dentist - Daisy's office is at this resort. She is a great Dentist and it is very reasonable. We will be returning to The Colonial in January.

    Colonial is making a come back I think

    Reviewed by jnatedesco(Brantford, Canada) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have been going to the Colonial for 9 years about 18 times but the last year we have tried a couple of new places on Cayo Coco. the reason we went else where was because the place fell into hard times from Iberostar. this past week we returned to Cayo Coco and stay somewhere else and it was a nice place. But my review is about the 3 day I spent at the Colonial Well friends we had a nice room lots of air and hot water and Alex is the most amazing guy, all he wants is the bring back the Canadian customers, Alex is more hands on and available with a load of people skills. The food I have to say was 10 times better then a year ago at the return guests dinner as well as the buffet, honest guys I could believe it. If you go hungry it’s your problem not the hotel. Colonial has gotten a bad rap and rightfully so, but I was welcomed with open arms for 3 days including the 26th anniversary. And I have to say it was so much better than the 25th. I do talk to customers a lot as you all know me but not one person I talk to said they wouldn’t come back, they all said it is an the best time and just not return guests but first time guests. They said the staff was the best, but I can’t say enough about Alex, this guy is everywhere doing what he can for you, he even sang with us, If you do go just tell him Nick says Hi. The grounds are well cared for, the rooms were very clean, the food I have to say was better than where I was staying honest not a lie and this also comes from the six people we brought to share the day. Just a little personal note 8 of us were invited to the Colonial from another hotel to send the whole day for all the drinks dancing and food, this is how bad they want us back to the hotel and for our part we are returning I think the Oberstar star really screwed up the hotel and they are gone thank god. I think the Colonial got caught between a rock and a hard place and they are asking for just one try to bring you back . I would like to see some of us return, I know some of us will not, but that’s ok we understand, but I’m willing to return. I hope this helps you with a true look. One last thing Thanks to Alex, Eglys, Williams, Aldo and Nathalie, Frank and Nathalie, Melvin, Augusto, Joel and everyone I forgot. see you soon WILL BE COME BACK VERY SOON

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-4

    Gorgeous Cuban charm with beautiful beach.

    Reviewed by tina d() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have been to Colonial Hotel 3 times. The hotel has beautiful charm and the beach is gorgeous. The staff always makes us feel welcome. A SPECIAL shout out to Johnny and Joel from the animation team. They are always welcoming and have a smile on their face. Also to the two gentlemen taking care of the salt water pools they are very dedicated to making sure the pools are perfect. Only negative with our trip is the AIRCONDITIONER IN THE DISCO. We love music but were unable to stay in the disco it was just too hot. If this would get fixed it would add such a more enjoyable time for the guests. Tina and Irene