Pullman Cayo Coco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4783 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    AMAZING!!!

    Reviewed by 68liannew() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I need to point out these absolutely 2 amazing animators who have become friends....DOUBLE A and BETTY thank you from the bottom of my heart for everything you did to make my trip the most amazing trip I have ever had! It’s my second time at Pullman, and definitely not my last. These 2 were the reason I returned to begin with and I’m just so happy I did! They are truly amazing people inside and out and deserve recognition ! They work so hard yet alway have a smile on their face! They are what employers should look for, passion, hardworking and people that go above and beyond to bring smiles to everyone they encounter! We shared so much laughter, adventures, and some of the best experiences I could I have ever imagine! Thank you, thank you, thank you ?? To all the staff! Thank you for all that you do! XOX

    Amazing entertainment team!!

    Reviewed by Vacation440352() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just returned from a great week to a Pullman. There were a total of 18 in our group. We really enjoyed spending time with members of the entertainment team. Choco, Betty and Mia. Thank you! My kids are already asking to go back to Cuba!! They had a great time!! I do have to complain about the service in the buffet!! Not enough servers to keep up with guests. We went to this hotel because it was recommended by some of our family that were there in March 2019. I have been to others resorts but never seen so few staff at restaurants like in the Pullman. I was very disappointed!! If it wasn’t for Choco, that we miss already?? I wouldn’t return to this resort.

    2nd Visit to the Pullman

    Reviewed by CarlaD0020(Toronto, Canada) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I first stayed at the Pullman in 2019. We loved it so much we decided to go back this winter with our extended family. The food was great! Fresh and lots of variety. There were lineups and the grilling stations at times but as expected. The staff seemed over worked. They were still pleasant but there was not enough staff for the amount of guests at the resort. Our favourite a la carte was the French restaurant and the Japanese. The rooms are very clean, beds are comfortable and the resort in general is very clean. The beach is gorgeous! The animation staff was amazing!! A special thank you to Choco, Mia and Betty from the animation team. We had a great time with them, made many great memories. They made us feel comfortable and at home. I hope that management recognizes them because honestly they made the windy and chilly days warm with their smiles and kind hearts. A special thank you as well to Josie who normally works in the main lobby bar for always being so sweet. We will definitely be back!

    Pullman Cayo Coco Jan 2020

    Reviewed by nelsonl279(Oakville, Canada) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back from Pullman Cayo Coco and had an amazing time. Rooms are very clean, grounds well kept, great food. My only complaint is that not enough staff making at times for long waits at buffet, 24h snack back and bar at lobby. It’s a small complain but management can really take it to the next level by adding few more people in these areas. Special thanks to Betty, Mia and Choko who were amazing! We will definitely be going back to see our friend Choko/Choko/Choko!

    The entertainmtent staff makes the different ??

    Reviewed by freedomv322() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I always have an amazing time here, the hotel is beautiful, very clean, but what really has me coming back is the entertainment crew, they are wonderful people and so sweet, thank you guys for making this resort so fun, i love you all

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5