Iberostar Cozumel reviews
8131 TripAdvisor reviews
Thank you staff for giving us such a great vacation
Mary M (Bristol, Rhode Island) on Mar 22, 2024
I just want to shout out to Daniela, Rosa, Ell, Fabian, Rocio and all of the staff at Iberostar Cozumel that made our visit fun and wonderful. It was full of activities and very clean. We traveled with a group of 10 friends and all loved how welcoming it was there!!! The rooms were not a concrete vibe it felt natural and there was a dock to catch a dive boat right on site or snorkeling. The food choices were great with wonderful staff. Thank you all for such an amazing time!!! John and Mary
Little hidden resort
Amanda R on Mar 21, 2024
We were visiting from our cruise and chose Ibarrostar resort on a whim. The entire resort is immaculate! The grounds and all the staff were so incredibly kind and welcoming! We wanted to give a special shout out to some of the staff that went above and beyond. And those people are, Daniela, Rosa, Eli, Fabian, Rocio and Ismael We’ll definitely be coming back to stay at the resort.
Great!
MAL L on Mar 21, 2024
Daniela, Rosa, Ismael, Rocio, Fabian,Eli and Manolo were all very helpful and sweet. They all helped with the kid activities with bracelet making. All of them had great sense of humor and quick to answer any questions we had. Creative and kind individuals.
One star off for poor communication, another for facilities
Trottingtexan (Houston, TX) on Mar 20, 2024
If you are here for diving- the location can't be beat. Dive boats will pick you up off the resort pier after picking up others closer to town. The staff try their best to make your stay wonderful. That said, *Minus one star: the electrical power was off 2 of the 4 days we stayed- the staff told us it was island wide. In hindsight, we discovered this NOT to be true/ it was specific only to this resort. It was off from noon- 7pm one day, noon-5 pm the next. When power is out so is any running water- no toilet flush, no shower, no crushed ice drinks. Some guests received paper notices the mornings of the interruptions warning them, most it seems did not? Had I known there would be no AC or water at this resort only, I would have gone to town. But instead, because of lack of communication, some of us were held hostage to sweat poolside nearly half our vacation. * Minus second star: facilities here are far from 5 star. They use wastewater to irrigate the abundant landscaping, daily, early morning. The smell of sewage permeated into our room and woke us early from sleep it was so bad. Walking to breakfast, it was nauseating to inhale sewage smell along the not short walk to buffet restaurant. Our room's AC never cooled below 24 C. Spoke to front desk about this twice. Issue never addressed.
Fabulous anniversary celebration!
Tanya P on Mar 19, 2024
Iberostar was a fabulous choice to celebrate our 45th anniversary. The scuba diving was wonderful and the service at the resort was impeccable. All our needs were attended to promptly and Rufino, the concierge, made reservations at Casa Mission for our last meal in Cozumel. We can't wait to return!