The Westin Cape Coral Resort at Marina Village

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1975 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Lovely waterfront hotel

    Reviewed by Marge G(New York) on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is exactly what I expect from a Marriott property. Everything was clean, bedding luxurious & the view was fantastic. I was only here for one night so I can’t comment on the rest of the resort but there were tons of restaurants & bars. I love that I could bring my pet. If I hadn’t known dogs were allowed, I wouldn’t have believed it. Sparkling clean! Enjoy your visit!

    Potential!

    Reviewed by SWMNMomofboys(Granite Falls, Minnesota) on Jan 03, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just returned from a week stay with our family. Before we arrived the room we had reserved 6 months prior was downgraded. We were told the room we had reserved had been damaged and would not be repaired by the time we arrived. Check-in took time . . . we noticed all the staff we had contact with were trying their best but seemed to be overwhelmed (under staffed for the holidays). Our room was very spacious though we were told these suites are being turned into two rooms in the future .. not sure if that is true or not. Room was clean enough through during these times it's nice to actually smell that it's been disinfected. The suite is definitely in need of a remodel. The top of my son's bed was actually not even connected. It was nice to have a washer and dryer in the suite. The restaurant/bar area was usually so busy they did not have time to even clear tables yet alone clean them well. We did have excellent food each time we did eat at the resort. Room service was great also. Pool right at the Westin is small for the amount of people. You need to get a chair by 9am or you are out of luck. You can walk or take a cart ride over to the other pool area. It is much more quite over here though there are not towels available or bar service. During our last evening, we tried to print our boarding passes but the printer wasn't working and no one seemed to have time to fix it. Overall, we thought the resort had a lot of potential but it's the little things that we noticed needed attention.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-3

    Pretty unsanitary - with or without Covid

    Reviewed by ARod75(Ann Arbor, Michigan) on Dec 26, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Just sent this email to management... (I’d asked to be put in touch with the HR and Customer Service folks at corporate. I was referred to a contact link on Marriott.com...). Do NOT come here unless you’re wrapped in Hazmat gear. Gentlemen: I’m sitting in the restaurant (“the Nauti Mermaid” I think it’s called) working and having breakfast and wanted to bring this to your attention. This morning around 9:05 a.m., I came down here to the restaurant. Staff members were seating people freely. There were about a dozen people already seated when I walked in. I asked for a table to do my work while I had coffee. One of the servers said I could sit anywhere. I grabbed a table at the far end. My table was sticky from the night before. Underneath the table were crumbs and food from the night before as well. I went to a different table and noticed it hadn’t been cleaned from the night before either. When I went to another one… same observation. Literally nothing has been cleaned or sanitized from the night before. The floor everywhere was sticky. Most tables were sticky, yet people were being seated at them throughout the restaurant. When I brought this all to the attention of Linda, one of the servers, she apologized and said she didn’t work the night before but that she’d clean a table for me right away. She did so. I mentioned that this was a real problem from a Covid-standpoint and she agreed. She wiped down a table for me, and I’ve been here working all morning (but frankly, really anxious about the germs). Also, the kitchen staff isn’t wearing masks consistently, and the servers seem to be putting them on only when they leave the kitchen. This is pretty disappointing, and frankly fairly distressing. It doesn’t seem like anyone here is taking Covid seriously. Nor does it seem like they’re taking basic sanitation seriously at all, even without Covid. I think your team is putting both employees and customers at real risk. I asked Linda to get me your contact info so I could send this to you and get your thoughts before doing anything else about it.

    College Apartment Feel

    Reviewed by YesDisappointed() on Dec 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The view and location was amazing. The accommodations were lousy, and not up to what you expect from the Westin. We should have read the reviews before booking our 4 night stay. The first thing we thought when we opened the door to our 1 bedroom suite was “where is all the furniture”. The room was missing floor rugs, bar stools, sitting room chairs, the counsel table and lamp. The couch was filthy with stains. The windows were dirty. We immediately called and asked what was going on. They said they were doing some remodeling in the hotel and getting rid of bad furniture, and all rooms were like this. They said they were fully booked and we couldn’t move rooms. They ended up sending someone to look at the couch, and the solution was to put a cover on it (see photo). Soon after, we realized we didn’t have any hand soap to wash our hands (after using the restroom). The housekeeping ladies covering the couch said supplies were scarce. We thought we’ll use the dish soap but found there wasn’t any of that. The housekeeping ladies said the Palmolive was on back order. During COVID, there is no soap? crazy! Taking a look around we found we didn’t have dish cleaning supplies (no towels, dish rags), no shampoo, body wash, or conditioner. We were told we were on vacation and shouldn’t be doing dishes; yet we just checked in with a bunch of groceries for breakfast and lunch. When the assistant manager arrived, he said he could get us everything but the Palmolive. The following morning we woke to find we had no coffee or Kleenex, and when we went to cook our fish for dinner, there was no sheet pan in the kitchen. We ran out of toilet paper on day two. There was only 1 extra role. With no daily room cleaning service, 4 people in the room for a 4 night reservation, this was unacceptable. Needless to say, every time we turned around, we needed something that should have been already supplied. We were calling and tipping, or running down to the front desk much to often. We told them we hope they will put a disclaimer on their website about what to expect in the rooms and with supplies, so guests aren’t surprised or disappointed because this place does not represent The Westin name. If you’re looking for a college apartment feel, stay here (take a look at the photo again).

    Lovely property, usual Westin quality

    Reviewed by 652lindsays(St. Augustine, Florida) on Dec 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was a little apprehensive about our stay at this property due to some of the really negative reviews I read here. However- we were pleased to find the usual Westin quality and standards we have come to expect of Westin properties. The room was clean, updated, with a great view from the screened in balcony. Mini fridge in the room, comfy beds as always. The rest of the property was lovely as well, great marina, several restaurants and shops nearby. I would not hesitate to stay here again. Disregard the negative reviews & enjoy!