Queen Kapiolani Hotel Waikiki Beach

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 516 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Hotel! Excellent Service! Excellent Location!

    Reviewed by uzhair(Houston, Texas) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent Hotel! Excellent Service! Excellent Location! Very close to the beach. Less than a 2 minute walk. The zoo is right across the street as well. Excellent views of Diamond Head. Had an issue wiht our room when we got there and let them know and they fixed it right away! Good restaurants right around the corner (including a Dennys that was open until 2AM) and about 3 ABC stores right next to you as well. Would definitely stay there again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Perfect view

    Reviewed by Kimberly B(Everson, Washington) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staying in an ocean view room is highly recommended. Staff is helpful and pleasant. Being across the street from the zoo was cool. We loved the Expedia rep in the lobby that helped us plan our excursions.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Stopover on way to Canada

    Reviewed by JanicePete(Melbourne, Australia) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed overnight at this hotel to break the journey from Melbourne to Vancouver. We arrived early morning Saturday and left late evening Sunday. The staff were very friendly, smiling and most helpful. We were able to store our luggage ‘til our room was available, again on Sunday stored luggage til late. Hotel organised a cab at a very reasonable rate & put luggage in for us to go to the airport. Room was very good, city view they apologised for the ‘small’ room, to us it was most suitable and had all we wanted. Thank you for a lovely stay, special thanks to Kawai for his exceptional service and also to a lovely girl in coffee shop, I was coughing a lot, and she kindly brought over a glass of iced water, well done very thoughtful. Thanks to lovely staff at reception & luggage storage.

    Not a bad place to stay

    Reviewed by AlfietripA(Vancouver, Canada) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Its our first time in Hawaii, we have been warn the hotel are very pricey for Waikiki. However, didn't think it was worth close to $300cad a night here after tax and the astronomical resort fee ($38 US a night after tax). With that price I would expect an ocean view or even a diamond head view room, but we got a room just facing the concrete jungle of Waikiki. We did a very small partial view of the ocean because we were on the 18th floor in the corner of the room or the balcony. This hotel is newly renovated but most of the renovation I believe is just superficial, you can definitely still feel the old motel room feel of the room. Even the window and door is not very sound proof, we can hear the street noise with ease. With a 4 star hotel you would expect and coffee & Tea in the room but there was no complimentary coffee nor tea. There wasn't even any cup to use in the room, except for the 2 in the bathroom, after speaking with front desk they did bring up 2 mugs for use to use and a kettle. Enough with the bad, there were also lots of good to say about this hotel. Location is just off the busy area of waikiki so its a bit quieter but still a short walk to the action. Its also sitting just next to the beach. We took a sneak peak at the room facing diamond head and the ocean and the view looked amazing, so I don't know how much extra you have to pay for that, but at $300cad probably another $50 a night for the view. I would consider paying the extra for the view if i stay here again. The gym is modern and its 24hrs, we got a few work outs in there. They have free yoga class and also free surfing class to guest, we took advantage of yoga and working out infront of the view of diamond head is quite enjoyable. The bed in the room is very comfortable to sleep in. The best of all about this hotel is probably the people who work there, everyone we encounter were very friendly and helpful. Gave us coupon code to waive resort fee on next stay, might consider staying without the hefty resort fee.

    Individual ratings:

    Service

    Service-5

    Value

    Value-3

    Always satisfied!

    Reviewed by dell75231(Irving, Texas) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’ve had the opportunity to stay at other locations in Waikiki but always choose Queen Kapiolani. I stumbled across the hotel by chance but have never booked anyplace else when I’ve had to. They treat you more like Ohana than a quest. You’ll fall in love with their go out of their way helpful attitude. I just love this place

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5