Krystal Ixtapa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 2081 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    This is the 26th time at this hotel.

    Reviewed by GoPlaces175297() on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Due to the pandemic things have changed but the weather is still wonderful and the staff friendly! Nacho, the activities director, is always busy keeping people engaged with water aerobics, Zumba, water volleyball and bingo.

    Fourth time!!

    Reviewed by juliasR896WA() on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my fourth time staying at the Krystal. A great place to escape the cold chicago winter. The staff has always been super friendly. The rooms are always clean. Food and drinks are very reasonably priced. Will be back again! Nacho is the best!!

    Great value

    Reviewed by Jeff B(Minneapolis, Minnesota) on Feb 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel always lives up to expectations! Starting with arrival (Jesus & Co) front desk (Ignacio is wonderful) to the great job the cleaning people do and of course the many long time workers in the restaurants. (Jaime & Martine) to name a few..I will be back!

    Acting like crooks

    Reviewed by yandoblu(St. George's, Grenada) on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Back in Sept I stayed there 2 nights. When I checked out they said they accidentally typed 8730 instead of the correct 2730 pesos. They had me sign the bill and promised 6000 pesos in refund. Ignacio Marroquin was the man and he gave me a fake email to contact him. It is now January and still no refund. My bank refunded the amount but it was later taken away because this shady hotel is claiming the 8730 bill I signed was the correct amount. Expedia is now calling them but the creeps are not picking up their phones...talk about fraud...these guys are the worst...

    A+++ hotel

    Reviewed by peterbC3702OE() on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The people and property are A+++. The front desk people, the bartenders and wait staff, the cleaning people all were amazing. Had a fantastic trip with all the amenities taken care of. Thanks so much for all the attention.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5