Holiday Inn Resort Ixtapa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Ixtapa
    5. Holiday Inn Resort Ixtapa
    6. Holiday Inn Resort Ixtapa review

    What to expect (based on 2594 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Average

    Reviewed by Hector M(Edmonton, Canada) on Feb 17, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Average hotel. I got what I expected. Affordable price, decent food. Great service. One morning , the food was a bit salty, but I'm sure it was that morning only because the rest of the stay food was good.

    Amazing trip !!!

    Reviewed by Valeramos21(Chino Hills, California) on Nov 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic week ! We got there on November 9th November 15th! Room was very clean and fresh. 2140 , it view to the Swimimg Pool , it made easy and convenient access to our room. They have 2 restaurants and 1 snack bar running all day. So kids were so happy ! At restaurant , staff is very friendly ! We met Adriana , “la capitana” she was very attentive and her custoner service was outstanding! Also we want to thank Francisco , Guillermo ,Ismael and Lourdes . We were very impress for service they provide us. Always there making sure that table was clean. We had everything we needed it. Swimimg Pool it’s no to deep , so you can enjoy it ! They have good variety of food for breakfast they offer vegetarian omelette! They offered entertainment at Night . Noche Mexicana the best , also noche de trovadora ! We highly recommend this place as family place ! We are so thankful for this amazing experience!!!

    met and exceeded my expectations

    Reviewed by W1603NCdonnas() on May 02, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    All the staff were friendly and helpful. There are too many to name. Hugo, one of the entertainment coordinators, was helpful, informative and fun. We enjoyed the table cloth dinner on the beach, as we watched the sunset. I was impressed with the live music and Karaoke night. The entertainment was fun for all ages. I enjoyed the 18 kilometre bike ride with the guests from the hotel. I rode almost everyday of my stay. Book early, as it is popular. The Sunwing representatives were informative and helpful. I look forward to returning to the Holiday Inn Ixtapa.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Customer Service is Amazing

    Reviewed by lynnyj13(nd) on Apr 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our second time at the Holiday Inn. The beach is amazing and Carlos is the very best beach waiter you will ever meet. The food is good enough so you can find something to eat every day. The bike rides are very fun. We had a tragedy at home that caused us to cut our vacation short and Isaisis (I may have misspelled that) at the front desk was more than helpful to try and help us find a flight home. I had dealt with him on much smaller matters, like my keycard not working, and he had always been more than friendly. The people who work here are not just employees of this resort, they tirelessly go out of their way to make you, the guest, feel like family and that you matter. That is what truly sets this place apart from any other we have been to.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Great place still

    Reviewed by Jake L(Melita, Canada) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Little longer flight than PV. The place is very clean we had a garden view which was nice room 3177 nice and quiet at night to sit outside if you want. The food was very good. The snack bar was very good. The lacart is a little different only offer a few things on the menu and want you to pay for anything off if that's not the two choices . THE shopping is fun right across the street . Go to Frank's the food is awesome not a bad price have the pizza it's awesome. PEOPLE were very freindly in the shops as flee markets there not to pushy . The Beach is awesome nice walk of one end to the other in the morning sand get crazy hot by mid afternoon watch your feet. Entertainment was OK at night . The pool entertainment was fun during g the day. It stays a lot warmer during the night there than PV or Cacun . There wasn't many kids there during are stay which was nice . THey put on a huge party in the front on the Saturday night was a blast.