The Westin Maui Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6325 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great Stay

    Reviewed by SteveNScottsdale(Scottsdale, Arizona) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had an ocean view room. Every evening I sat on the lanai with a glass of wine, very peaceful. Housekeeping dd a great job and the room was very pleasant. The grounds are beautiful, wonderful location.

    Dawn and Joven are amazing

    Reviewed by 3951528(Los Angeles, California) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful front desk service! The industry is losing a lot of its charm through the pandemic. Recently, I have been booking reservations based on the features of the property. Joven and Dawn at the front desk made the experience exceptional by going above and beyond of what they need to do. Small things, such as being polite and remembering me and my boyfriend, go such a long way. I usually don't think "I'll come back", but I definitely feel that I will come back to this resort!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great trip to celebrate anniversary

    Reviewed by erice587(Phoenix, Arizona) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I celebrated our wedding anniversary over Easter weekend. We initially booked our trip for 2020 but decided to postpone the trip to 2021 since the hotel closed for a period in 2020 due to COVID. I highly recommend the Hokupa’a Tower with access to the new Ianai. Our first night of the stay was spent in the Ocean tower with a pool / ocean view. Although the view was GREAT, we decided to upgrade to the Hokupa’a Tower since the rooms are much more spacious and newer in the Hokupa’a Tower and this tower provides access to the lanai. The lanai area has a daily breakfast offering as well as its own bar with fantastic service. Our first day we went to one of the pool bars and it took over 20 minutes to get a drink so it was worth doing the upgrade where there is no wait to order a drink / food and where the setting is very peaceful and has amazing views. I also recommend using the Spa where the treatment was very good and relaxing. A special thank you to Kevin Hancock, Director of Guest Experience, who went out of his way to ensure my wife and I had a great trip to celebrate our wedding anniversary!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing!!!!

    Reviewed by Sandfeld(Orange County, California) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at the Westin Maui many times before. This is our first time back after quarantine and since the hotel had done the renovations. The renovation is beautiful and makes this hotel that much better. We had the privilege of staying in a suite in the new Hokupa?a tower and having access to the new lanai. I highly recommend booking in the Hokupa?a tower with the lanai access. It was Amazing and made the stay just perfect. I'm a lifetime titanium member and I took the breakfast instead of points because of the recommendation of the front desk attendant. If you do have lanai access skip the breakfast and take the points and eat in the lanai. The titanium breakfast benefit has changed and it's very limited. Booking the spa is a must!! The spa pool after your spa treatment is pure heaven. I have to set the record straight on the negative reviews that I read lately regarding the pool chairs. We were there 8 days and everyday we could secure a pool chair. Yes people do reserve some of them early in the morning but they have plenty and are open most of the day to sit by the pool. The other complaints I read about being understaffed is wrong. They have plenty of people working and all staff we dealt with was great. I highly recommend booking the Westin Maui for your next trip to Maui. I promise you will not be disappointed. Thank you to Kevin Hancock for his great customer service and ensuring that our stay was just perfect.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Aurora, you made our 20 year wedding anniversary an experience we will never forget!!

    Reviewed by michaelwLKS047() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After spending the last 8 months behind my wife's back learning our wedding song on piano, all I needed was a piano! I stopped by a few days before our anniversary day and explained this to our concierge Aurora. After telling her my plan, I asked, "do you happen to have a piano on the property?" Her face lit up and said they did, it was directly above where we were sitting, a beautiful grand piano overlooking the ocean! She arranged for me to sneak in there with my wife (with permission from security) where I pulled off the greatest wedding anniversary surprise of my life! She even offered to video record it for me! Although my nerves were extremely bad and I messed up SEVERAL times, it couldn't have been any better! The staff went well above the expected for us, especially Aurora to whom I am forever grateful to!!! We will be back, probably for our 21st anniversary if not sooner!!!!! You are pretty much family now so you're stuck with us now!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-3

    Service

    Service-5