New York-New York Hotel & Casino

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 22424 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Review your room before staying

    Reviewed by paulinafavila() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Found phlegm on the walls then when asked to room change the representative seemed bothered by the request and did not want to provide any compensation or assistance. The first representative, Bida we spoke to did not want to help. Once we went all the way back to the front desk Cecilia assisted us and was a sweetheart.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Room service

    Reviewed by nelsonsusan5() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I think that the in room service should return to 24/7. Due to the customers being in the casinos at all hours of the day, we depend on the luxury of having in room dining available for any missed meals or once you’re ready to turn in for the night it’s nice to think desserts would be available. It was disappointing that the in room service hours were closed when you would want them them the most. Possibly have breakfast and dinner and late night available but take away lunch.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Lack of understanding

    Reviewed by rsepter() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Employees didn't speak or understand english. Some people begging for money while we played a slot machine. I get we have to wear masks but even while at the pool? Bought a beverage from store in hotel then couldnt take it in the pool area! Had to buy from pool area.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-4

    Liked my stay

    Reviewed by danaegrantholland(Portland, Oregon) on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Perfect location.1st time at this hotel. Nice room, friendly staff. Clean, alot if food choices. Right on the vegas strip. I bet it will be perfect when Covid-19 is over. They seem to have tram maybe?

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Dirty

    Reviewed by robersoncristle() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The customer was terrible. There were bottles and cups all over the slot machines. No one was wiping down the machines, with covid on the rise they should’ve been on top of that. The waitresses were very selective of who they served.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1