The Cromwell

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5903 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vegas baby Vegas

    Reviewed by dacama95(Los Angeles, California) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I really enjoyed my visit, staff is friendly and professional of how to service you! The casino was clean and well lite and it has plenty of options of entertainment. I will comeback for sure and hope is soon. Regards, Mo

    Love the Hotel, but Manager was a disappointment

    Reviewed by Snowbak() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have a specific need with my meds and I call when I book, weeks before and again days before I arrive to ensure the reservation is correct and that a refrigerator with a small freezer section is available. If not, I was told that I could give my ice packs (which need to be frozen to fly -TSA will not allow an unfroze ice pack through security) to the concierge and they would put in their freezer. Do not worry! Prior to check out, took my ice packs in a bag to concierge and advise that they needed to be frozen for my flight. The ice packs were returned unfrozen and was told they didn’t get into the freezer for some reason. They sent us to Walgreen’s for frozen ice pack. They did not. I had several ziplock bags to fill with ice. We had to wait for someone to bring the ice to our room. I asked to speak with the Mgr, Margaret came out - asked is she was aware of the situation and she said she was. I explained that I was told not to worry and now had to try an obtain ice throughout my travels home - amounting to about 13 hours. Hoping no delays! Margaret informed that me that it was a courtesy to take my ice packs and that they were just trying to help. She did not know why they did not freeze? I asked they were in the freezer?. She said yes & they didn’t freeze. Then why did they take them and try to freeze them while we were running to Walgreens? Hmm different story than the lady we spoke with early? When I said I would not stay there again. I was told that that was okay!

    Great experience at The Cromwell

    Reviewed by ThomasR1026(Austin, Texas) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Plenty of tables with good rules and bets. Friendly and efficient staff that add to the a wonderful trip. I encouraged a friend who plays another casino to try the Cromwell. He was amaized at the service and friendlines and the Cromwell difference.

    NFR stay

    Reviewed by Jon H(Soldier) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stopped at Cromwell for some gambling and was very happy we did. Our Texas Hold em dealer was fantastic. We felt valued from the get go. Were thrilled with the clientele we played with and the hospitality show to us.

    NFR Trip

    Reviewed by kaleb1981() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love the Cromwell, its clean, not too big and not too small, and the cocktail waitresses are great. We always make a trip over for their $5 Three Card Poker and the friendly dealers. Would recommend the Cromwell to everyone.