Hilton Los Angeles Airport Hotel

Check in was fine initially but I get to room and it was loud and rickety. It sounded like a haunted hotel with all the sounds. I switched rooms to a lower floor, then they didn't add my parking to the new room. I also never hot my voucher for the 2nd day. I called engineering to the room.and he said everything was fine. There was a rude Hispanic woman at front desk, a little younger. Also an unhelpful black male, hertz employee. My stay at embassy suites was much better. I should've just tried. There was constant drilling and renovation noises all night. I did not enjoy my stay and will never return. Also, assisting with parking took ridiculously long. Step it up Hilton

From an experienced mystery shopper and reviewer who has stayed at Red Roof Inns to Ritz-Carltons, there is no way I can possibly give this hotel anything less than a 5-star experience rating. Maybe others who have stayed longer had poor experiences than my one-night between flights, but every single person-to-person encounter I had was excellent, so I cannot relate to any of the negative reviews that initially caused me pause to book here. #1 shuttle driver was personable, with a great laugh & smile on his face that I could tell was happening through his eyes, helpful with our luggage, heavy suitcases included. #2 the front desk person processed my check-in professionally and very efficiently, with appropriate eye contact and answered all of my questions thoroughly, never appearing rushed. #3 Although their Bistro Grill is OPEN 24 HOURS during this pandemic (unusual with other hotels here, including another Hilton hotel down the street where we also stayed at 2 weeks prior), we chose to order food delivery to try a local Italian eatery. #4 With a midnight flight the next day, we greatly appreciated a later check-out time. #5 the shuttle is available 24/7 which was required due to our midnight flight departure; other hotels I called had limited airport shuttle times. #6 a nice hot shower is always a plus, but a HIGH PRESSURE one is rare these and this hotel has one. #7 the shuttle driver who drove us back to the airport not only unloaded our 4 suitcases, but retrieved a LUGGAGE CART & placed each luggage upon the cart! Have NOT had anyone do that in a very long time, so the SHUTTLE driver customer service was refreshing, esp after DTW > LAX > HNL > OGG > HNL > LAX & with ALL those connections, that was never experienced once until this driver! Only cons: no mini-fridge nor microwave in room, but dual cup Keurig coffee maker in room. Due to COVID, pool & fitness center closed. That was it.

I can forgive the goat rope that takes place when you're trying to check in; apparently the most COVID compliant solution they could come up with is having guests enter through a poorly-lit, dodgy-looking, poorly-marked alleyway. I can forgive the dated room decor and the tiny, dark bathroom; dimes are tough all over, and real estate is expensive near the airport. What I can't abide is that THE ROOMS ARE NOT FURNISHED WITH MICROWAVE OVENS. We brought meals to our room as we do most of the time we stay in hotels, and immediately noticed there was no microwave. I called the front desk and was told, casually, "Yes sir, our rooms are not equipped with microwaves. This is a *business* hotel, sir." Of course! Someone on business would never need to warm a dinner. To be fair, they said I could take my meal to the so-called bistro and the staff there would heat it for me. Which they did (and very nicely I might add); I only had to wait half an hour for my food because it was dinner time and the "bistro" was busy. On the plus side, the room was clean and there was no street or guest noise. So, if you don't mind staying in a dated hotel that doesn't want to spring for microwaves in the room, and makes it the guest's fault for not being a real business person, then by all means stay at the Hilton Los Angeles Airport. Just don't expect Hilton quality and you won't be disappointed.

This property is basically become a lower class hotel. Rooms are clearly old and worn out. In fairness, I found the staff to be very nice. I’ve eaten at the Bistro a few times, and while it’s very expensive, the food is adequate. They use to serve real oatmeal, but no more. I don’t see the hotel being updated anytime soon. I’ve stayed here many times in the past 20 years. Same old hotel, but it’s close to the airport for that early flight.

I needed a hotel to stay at overnight between an evening and morning flight. I realize things are tight in the hotel industry now, but this does not excuse lying to customers and/or putting them in danger. I've been a Hilton Diamond member for years now. When choosing an airport hotel, shuttle frequency is of prime importance to me. so I called before making the reservation (1 week before my stay), and was told it was every 20 to 25 minutes. When I arrived, I was told they dropped to one shuttle to save money, so it was every 40 minutes. And not even on a schedule--so one had to simply arrive with an extra 40 minutes built into the schedule. Needless to say, the shuttle was packed solid, with luggage piling over into the aisle, and people packed like sardines. Way to go with Covid-19 raging! Really shows concern for your customers. To make things better, in the room there were very few places to plug in appliances for charging laptops, cell phones, etc.--none by the bed. The internet service was one of the slowest I've seen. I'm going to be moving to LA soon and am looking for a hotel to use for park-sleep-fly packages for my frequent trips. I think I can bypass this hotel, whose management shows little respect for their customers.