Casa Del Mar Boutique Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1094 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    On the surface it looks nice, the rooms are in terrible shape

    Reviewed by WO303() on Feb 17, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The resort and staff were wonderful. The rooms are is disrepair. Jacuzzi's not working, freezer wasn't working, washer/dryer wasn't working. Shall I go on? Cable is out and only offers 3-5 channels. Electrical outlets don't work. WIFI is spotty at best. It has the look of a 5 star resort, but the accommodations are of a 2 star resort. We have stayed here many years and loved this place. But looks as if the resort isn't spending the money for much needed repairs and replacements. I am sad I had to write this.

    Cheaters and Scammers

    Reviewed by PRGLewes(Lewes, Delaware) on Feb 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Don't believe ANYTHING any of the sales force tells you. I fought to recover the $6000 they scammed me out of for over a year with no success. They smile at you and then stab you in the back. Then they refuse to take your calls. And to top it all off, the sales staff had a party for themselves in the hotel bar -- probably to celebrate how they pulled the wool over the eyes of the stupid gringo tourists (us) There are so many other resorts in the area that are beautiful, relaxing and are staffed with honest people -- don't stay here. Period.

    Place has gone downhill fast!

    Reviewed by TomCabo() on Feb 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We are supposed to arrive in March, but after weeks of trying to get information about the unit we had reserved, we were told that the hot tub, freezer and laundry facilities were not working and would not be fixed when we are scheduled to arrive in March. Despite repeated requests to be placed in a unit that was not is such shabby shape, no suitable accommodations or discounts were offered nor have we been refunded our maintenance fee. Nor were we told any of this while they were demanding that we pay our maintenance fee. We only learned about the state of affairs from other guests—not from management! The lack of communication and incompetence displayed by management is inexcusable. We have stayed at Casa Del Mar for many years and loved it, but it sounds like things have gone downhill fast.

    The most perfect wedding weekend and stay at Casa Del Mar!!

    Reviewed by mnpetrash(Denver, Colorado) on Feb 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We got married last weekend at Casa Del Mar and the entire wedding weekend was PERFECT!! The staff was ALL AMAZING, the service was wonderful and the rooms and resort were beautiful!! Fernanda the events manager and wedding planner was such a pleasure to work with! She was beyond helpful and professional! All the staff was so kind and helpful we could not have asked for anything more!!!! The food and drinks were delicious and well priced. All of our events went perfectly and all the staff made it so special for us and all of our 30 guests! 100% recommend for a wedding, any events, or just a beautiful, peaceful, authentic, wonderful vacation!!! THANK YOU to everyone at Casa Del Mar that made it such a magical weekend for us! We will be back soon!!!

    CONSIDER BOOKING SOMEWHERE ELSE THAN CASA DEL MAR

    Reviewed by Barry B() on Feb 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is dishonest. On the surface it looks like a fun and friendly golf resort, but underneath it is dishonest and 'shifty'. I was talked in to going on a time share presentation at the hotel to which I reluctantly agreed. During the presentation I had to step away from the reps "Ciro" and "Jose" at the table and use the bathroom. When I returned my cell phone was missing from the table. The hotel was empty of guests due to covid19 so there was only staff present. And of course "no one knew where the phone had gone". After further follow up the hotel staff accused me of "trying to pull an insurance scam".... Really? If this is how they treat their visiting guests, I would hate to think how they treat the actual permanent residents of the hotel. Avoid this hotel and their disgusting staff. Or if you have to stay their keep close eye on your belongings at all times.

    Individual ratings:

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1