Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4111 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great service!

    Reviewed by Kat Y() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been coming here since 2006, and have always been impressed with the service we receive. Daniel Rosales and Felipe Orendain at the Bistro pool were wonderful! Very helpful, made sure our glasses were full and we had plenty of cold water and beer to go! We enjoyed breakfast at La Cordelia with amazing service from Jorio, Claudio and Jose (who brings lovely flowers to the table outside). The cart drivers are very helpful and in general, everyone wants to make sure you have a great time.

    #besthoneymoonever #firstmarriedtripadvisorreview #foreveryoungraines

    Reviewed by Hrhbbm() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are owners and have been coming for 10 years but only spending a week at a time. We decided for our honeymoon to take two weeks and really unwind. Best decision ever! One of the things that keeps us coming back twice a year is the amazing “family” of servers that we see and catch up with year after year. At the Bistro restaurant make sure to ask for Antonio. He should be a trainer for all newbies- he really knows how to create a great dining experience. At the Bistro Pool hope that you get Felipe Orendain or his partner Daniel Rosales. Felipe memorizes your beverage preferences (even if you asked for something crazy like pickle juice in your bloody Caesar) and offers before you get a chance to ask. At La Cordeliere, Jose’ is your guy. He works breakfast and not only provides top notch service, but creates beautiful custom flowers on our table! Heading to Kelly’s for an after dinner or pre-funk cocktail? Ask for Alejandro - great service at work and in his personal life where he coaches soccer for under privileged youth. A great guy all around. We love PBEB! See you all again in March 2020!

    Outstanding staff!

    Reviewed by taribecker(Lewiston, Idaho) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are owners at Pueblo Bonito Emerald Bay. We’ve been coming the past three years. We met Jesus Ortez on our first visit. We found him to be not only very good at his job, but have a kind and compassionate personality!

    Excellent choice

    Reviewed by Miguel G() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place to relax. Excellent service and personal care. I´m sure everyone will enjoy the location & amenities. We really enjoy the room, pools and restaurants. Super delicious foods and drinks. The staff were very friendly and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Sister's Trip of a Lifetime

    Reviewed by CindeeAndrade2019() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A special shout out to JESUS ORTEZ! Thank you so much for your friendliest hospitality. This resort is stunning! The attention to detail in the individual customer service is spectacular! The lush green tropical grounds are amazing! The 3 pools are beautiful & the sunset views from our Presidential Suite are unsurpassed. So many friendly employees, Eduardo at the front desk, Luis in the restaurant, J Luis & Favian poolside...& Jesus Ortez on the golf cart...better than a Disney ride. I will definitely be back.