Overview
This award winning, all-suite resort of freestanding villas is set among 150-year-old mangrove trees on 20 pristine acres overlooking the Pacific Ocean. The graceful architecture, gorgeous surroundings and beautifully decorated oceanview suites provide every comfort and convenience.
Added values - Guests of Pueblo Bonito Emerald Bay have access to the services and amenities of Pueblo Bonito Mazatlan. Complimentary shuttle service between properties subject to availability. Restrictions and/or additional costs may apply, please see hotel front desk for complete details.
Effective October 11, guests staying at Pueblo Bonito Emerald Bay and Pueblo Bonito Mazatlán for 4+ nights can enjoy complimentary admission to the Grand Acuario Mazatlán, Latin America's premier Aquarium. Covering 75 acres, the aquarium showcases the rich biodiversity of the Sea of Cortez with captivating exhibits featuring 260 marine species. From mammals and cetaceans to sea turtles, sharks, jellyfish, and manta rays, it's a family-friendly wonderland inspiring the next generation of marine enthusiasts.
Guests will receive their complimentary tickets at check-in. The Grand Aquarium operates daily from 10:00 am to 6:00 pm, and no reservation is required.
Other fees include
- *Photo ID and credit or cash deposit are required at check-in for incidental charges.
Check in
3 p.m.
Check out
11 a.m.
Rooms
414
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Ocean view or Partial ocean view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Ocean view or Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 5 guests in the room
- Ceiling fan
- Coffee maker
- Kitchenette
- Microwave
- Mini fridge
- Pillow menu
- Seating area
- Smoke-free
- Balcony/terrace
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 6 guests in the room
- Kitchenette
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
Amenities
Entrance
Lobby
Pool
Pool
Pool
Pool
Beach
Restaurant
Restaurant
Restaurant
Lounge
Lounge
Fitness centre
Salon
Spa
Exterior
Exterior
Wedding
Wedding
Wedding
Location
Reviews
3 bed premium suite only comes with 2 beds. "Sofa Sleeper" is NOT a bed.
Joseph K (Alameda, United States) on Apr 18, 2024
Went to Mazatlan for the total eclipse. Eclipse was awe inspiring, resort was beautiful on the outside, but lacked some critical things. The main thing people should be aware of is that if you book a room with a "sleeper sofa", what you will get is not a bed anyone can actually sleep on - just something that looks like a bed. Hotels need to provide a few basic things. One is that if they say there's 3 beds, there needs to be 3 actual beds you can sleep on. That's not the case here. The sofa sleeper is not bed. It's a bit hard to describe, but picture the soft foam sofa cushion sitting on top of a plywood frame, and that a shorter plywood table slides out from underneath the sofa. The shorter plywood table is suppose to be the bottom part of the "bed" (where your feet go), but it's about 2" shorter than the sofa plywood frame, so when you lay down on it there's a plywood drop-ledge right in your mid-back, where the 2" drop is between the plywood sofa frame and the shorter slide out table. To make this appear like a bed, they fold open the sofa foam cushion to cover these plywood surfaces. The sofa foam is maybe 2" thick, and very soft, so when you lay on it, you can easily feel this 2" wood drop-ledge in your back. In fact, if you don't lay down carefully, you'd bruise your spine. We complained, and their solution was to add a 2" featherbed, which does not fix the problem of the poorly designed and ill conceived 2" plywood drop-ledge. The hotel manager's follow up solution, they moved one of the mattresses from the bedroom, and put it on the tile floor in the living room. So, basically, our 3 bed premium suite really only had 2 beds. Luckily our 4th person ended up not being able to come or else there wouldn't have been anywhere for her to sleep - unless we'd bought an inflatable pool raft. Also, the cleaning staff kept moving the mattress back into the bedroom, so we had to get the staff to come move the mattress back 2 more times! The pool was nice, but needs a lot of TLC (broken and sharp tiles all over). The landscaping and grounds are lovely. Staff were friendly. Food was ok, but the service in the non-buffet restraurants took forever (waited 55 minutes for our dinner order to arrive in the Bistro - and they need more ice cream availability in other locations). But considering what we paid, I expect 3 beds when I pay for 3 beds.
Wonderful Family Vacation During the Eclipse!
Swidgie08 on Apr 16, 2024
We spent 7 nights at PB Emerald Bay and it was delightful! The grounds are beautiful, the staff is top-notch, and we thoroughly enjoyed our time at the resort. We were there for the eclipse and were given eclipse glasses at check-in and the staff was all abuzz with excitement. Dining was mostly very good and our experience at the spa was incredible--very relaxing. Our only suggestions involve the rooms--they could really use an upgrade. The beds are very hard and the pillows lumpy and small. It was also a challenge to fit a family of four into two double beds. The room was large, so it would have been easy to fit two queen beds in there, rather than the smaller doubles. The screen door to the balcony was broken and kept coming off the track. There was a leaky AC unit in our room that, to the staff's credit, was fixed immediately. Finally, it took about 10 minutes for the hot water to get going in the morning, so the first shower or two were chilly. But all of those issues could be fixed with a minor remodel. Overall, we loved our visit to PB Emerald Bay and wouldn't hesitate to recommend it for a relaxing vacation. It was super convenient to have the free shuttle to the PB Mazatlan right downtown and the free admission to the new Aquarium was a nice bonus! A couple of notes: 1. The beach at PB Emerald Bay is one of the most unique I've ever been to. The bay seems to accumulate a lot of dead sea life. If that bothers you, might be best to not look too closely at what you're walking past. Our family found it fascinating and went down daily to see what had washed up overnight. There was a dead dolphin one day (crazy!), a ton of puffer/porcupine fish, sting rays, a needle fish, bits and pieces of spiny lobsters, crabs, fish, etc. There are a bunch of tide pools near the cliffs on the far side that are fun to explore, and that area is comprised mostly of colorful shells. 2. The timeshare pitch when you check in at the lobby is pretty aggressive, which was frustrating. We wound up avoiding the lobby for the entirety of our stay as a result of some unwanted high-pressure tactics. All in all, I highly recommend Pueblo Bonito Emerald Bay for a wonderful, relaxing stay.
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