The Cove Atlantis

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3527 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Beautiful hotel

    Reviewed by CindyPL(New York City, New York) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love everything about this hotel~~ Very luxurious and beautiful view from my balcony. Will definitely come back. Everything is very expensive but my family and I had a great time. Highly recommended.

    Too many things gone wrong here!

    Reviewed by Dany F(Chicago, Illinois) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We came to atlanti's the cove because of the reviews. The common areas and grounds are breathtaking, however the rooms are dated. We were charged an additional fee of $495 To stay at their hotel after cancellations during hurricane Dorian according to Hotwire, we had to pay. Secondly on the very same day we arrive the Air conditioning didn't work. We were waiting for 2 hours after a long flight with a baby for them to try to fix it, to only end up having us pack our things to move to another room. Did I mention the crib that was offered at check in arrived 7 hours later. It was 10pm and my crib still hadn't arrived. 3rd, we had baby milk and hotel wanted to charge me $22 for a mini fridge for baby milk. (Warning no fridge or microwave in room) 4th we forget apple watch and immediately called and they wouldn't let us back In room because they claimed someone was already using room. (Either they were lying or their staff stole it). 5th the power went out for 10-15 mins at a time! Elevators shut down as well! Scary stuff! Spoke over phone with an employee to ask if we could use elevator since we were on the 16th floor and he advised against using elevators because he wasn't sure if they shut down or not. Ugh! So basically Jamie Sturrup suggested we stay locked in our 16th floor room with the AC going out and no power with a baby! He showed lack of compassion and empathy and was rude as can be! 6th! Be ready to spend big here! I mean big big big! The mosaic restaurant although very good is to the extreme expensive! $170 for 2 adults. Last and final straw, we found a cockroach in our room! And were denied any complementary dish soap to make sure My baby bottles were clean. After discovery the only solution they found was to send up the exterminator to spray chemicals in our room where we had our baby! This vacation was a total night mare, thank you Atlantis for making this trip as horrendously memorable as possible. I'll never ever forget the night mare experience here.

    Really disappointed with staff and tired property

    Reviewed by NH2580(Greater London, United Kingdom) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Had high expectations for The Cove. Lobby is beautiful but the rooms are really tired and dirty. Be prepared to double check. Only thing gets done is the bed changed and clean towels in addiction to supplying 2 bottles of water and coffee capsules. Beach is beautiful and sand so fine and white. Water park is good fun. Food unless you eat in Nobu is a bit meh for the price. Be prepared to add 27% to EVERY bill. 12% vat and 15% gratuity. It’s a bit of a shock at first. For example cappuccino coffee at Plato is $4.75 with the extra it’s $6.03. I’m fine with everything else but disappointed in the cove. Had high expectations.

    Fantastic time at the Cove

    Reviewed by Dosleons() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family had the best time at the cove in Atlantis. Beautiful beach, room, food, grounds and awesome service. We stayed at cove 2 bedroom sapphire suite with club level. Beautiful room with great views. Everyone at hotel especially at club lounge were the best! Super nice with my daughter and elderly parents. Nasette, Arlene, Valentina and Milan( sorry spelled wrong) at the club gave us vip treatment and we truly felt like family. Butlers were also very nice and helpful. Even the airport and car service to hotel was fantastic service! Arlene at the club went out of her way to make my moms 80th birthday extra special. She’s super sweet. Food at club was also super delicious. Hurricane Dorian was on its way and all the ladies made us feel at ease. We will be back soon - already looking for dates in 2020!

    Dream Vacation

    Reviewed by ebonventre() on Sep 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Top notch restaurants, beautiful, lush grounds, amazing beaches and pools, it is a dream family vacation. We visited with two other families, 8 children total. The kids were occupied the whole time. Highly recommend the Cove at Atlantis. Secluded from the crowds at the Royal Towers, the Cove was top notch in every way.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4