Renaissance NY Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2701 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Motorcycle mayhem

    Reviewed by drmikechung(drmikechung) on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Nice hotel, recent renovations. Stayed on 23rd floor. Excellent service and staff. Free buffet for platinum members was ok. However, there was god-awful motorcycle revving noises nonstop between 10 pm and 2 am. Forget trying to get a goods nights rest! I can’t blame the hotel. Sound proofing is decent, but WTH???

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Stolen money from our room

    Reviewed by Ronnie D() on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had two rooms. This was a graduation gift for my daughter who just graduated from college. One morning she forgot to put the do not disturb on the door. While we were out for the day, someone from the hotel cleaned the room. Someone also removed $125 of cash from her purse wallet which was in the bathroom. We reported to hotel management, and security came to “make a report”. When the security guard came to us he was acting as if we were an inconvenience to him. Then we get a call on Monday from “corporate claims” and they advise that they did not find the money. Of course they didn’t find the money because one of your staff members stole it. No call back from the direct management at the hotel to apologize or advise what they did to attempt to look into the matter. Absolutely horrendous customer service from Renaissance.

    Amazing Staff

    Reviewed by Scenic680941() on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay at the Renaissance was very pleasant. A special thank you to Fleridana Sanchez from the concierge desk, who made our stay extra special! Thank you for the great hospitality, and customer service!! I will definitely return shortly :) Rooms were clean Staff were pleasant Food was delicious

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    A Joke

    Reviewed by Vacationtravelvaca(Mexico) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Do NOOOOOOT stay here. Rude staff Unprepared. Phone does not work. Are not able to locate packages. Rude attention in general. Hallways smell like beef and like a restaurant. With so many options in NYC, choose any other one. I am currently in the hotel and cannot wait to get out.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Service

    Service-1

    NYC with the kids

    Reviewed by GregEng(Little Rock, Arkansas) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Way overpriced, but was kind of expecting it to get a room on Times Square at short notice. Rooms a bit cramped like other hotels in the area. The staff was excellent except for the check-in counter where they were always short and abrasive. There were some kids games/activities on the lobby level. U have to take two separate elevators to get to your floor. Did not appreciate the $30 destination fee. Probably would not go back.

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